Job title:  Bartender

Reports to:  Food & Beverage Manager

Job purpose

Ensure that guests are served in a timely and professional manner which consistently meets and/or exceeds the hotels standards.

Responsibilities

• Ensure that bar is fully stocked and ready for service prior to opening.

• Make sure that all beverage displays are in accordance and consistent with standards.

• Make sure ice bins are full prior to opening for business.

• Ensure that beer and wine coolers are fully stocked prior to opening for business.

• Greet and serve all bar guests.

• Pour drinks, using standard pouring specifications.

• Serve drinks to service staff in a timely manner.

• Handle all payment transactions accurately and proficiently.

• Keep bar area neat, clean and orderly at all times.

• Double check all glassware for spots prior to pouring drinks.

• Ensure that no guest is served to the point of intoxication.

• Notify a manager if a guest is becoming intoxicated or rude to other guests.

• Serve food to bar patrons as requested.

• Follow uniform and grooming specifications.

• Participate as requested with the unpacking and stocking of deliveries.

• Ensure that all shift checklists are completed.

Guest Relations

• Is proactive and demonstrates a sense of urgency when dealing with guest concerns.

• Is readily available and approachable to all guests.

• Interact with guests on a frequent basis to obtain feedback about their experience.

• Anticipate the needs of large groups or high profile guests in order to deliver flawless service.

• Is visible in the bar area at all times during business hours.

Team Interaction

• Encourage and build mutual respect and cooperation among team members.

• Communicate effectively with all property team members.

• Respond in a timely manner to all members of the Management Team.

• Is professional and courteous towards team members at all times.

Company/Brand Policies & Procedures

• Ensure that all brand standards are adhered to and that the brand culture is promoted within the department.

• Adhere to safety policies and procedures to ensure a safe working environment for all team members.

Qualifications

• High School diploma or equivalent.

• Must have at least 1 year prior food and beverage service experience.

• Must meet state age requirements to serve alcohol.

• Knowledge of food health codes.

• Knowledge of beer, wine, liquor and common beverages.

• Basic knowledge of food preparation.

• Ability to lift up to 30 pounds.

• Ability to stand for long periods of time.

• Able to professionally handle guest complaints.

• Able to work effectively and efficiently with all departments.

• Willing to work flexible hours to include weekends, holidays and late nights.

• Maintain a professional appearance at all times.

• Able to multitask and work in a fast paced environment.

• MUST have a passion for providing “excellent” customer service experience.

*And any other job function deemed appropriate by management*