Job title:  Maintenance Tech

Reports to :  Chief Engineer/Maintenance Manager

Job purpose

To maintain hotel property and equipment and to ensure that all guest rooms are in proper condition in accordance with company and brand standards.

Responsibilities

• Greet all guests in a welcoming and professional manner.

• Respond to all maintenance calls/requests in a timely and professional manner.

• Respond to guest requests in a friendly, timely and professional manner.

• Check Hotel Service Pro for any scheduled or preventative maintenance.

• Coordinate with the front office whenever it is necessary to place a room out of order.

• Check all public areas to include restrooms, elevators and meeting rooms for burned out light bulbs.  This should be done at the beginning and end of each shift.

• Check all public areas and guest room corridors for any areas which required touch up or complete repaint.

• Thorough knowledge of the proper use of all maintenance equipment.

• Use proper safety equipment, per safety code/regulations, when utilizing maintenance equipment.

• Ensure timely and accurate completion of all assigned projects.

• Keep all storage areas and maintenance office neat, clean and orderly at all times.

• Ensure that maintenance cart if neat, clean and orderly at all times.

• Verify that all entry doors are functioning properly.

• Verify that all elevators are functioning properly.

• Check parking lot lighting for any light outages, report outages to Chief Engineer immediately.

• Check parking lot, exterior of building and pool area for any maintenance issues that need to be addressed.

• Conduct preventative maintenance as directed by the Chief Engineer.

• Thoroughly follow preventative maintenance checklist when assigned preventative maintenance tasks.

• Report any safety hazards to the Chief Engineer immediately.

• Check pool chemicals on a daily basis or as instructed by management.

• Complete any special projects as directed by management.

Guest Relations

• Is proactive and demonstrates a sense of urgency when dealing with guest concerns.

• Is readily available and approachable to all guests.

• Interact with guests on a frequent basis to obtain feedback about their experience.

• Anticipate the needs of large groups or high profile guests in order to deliver flawless service.

Team Interaction

• Encourage and build mutual respect and cooperation among team members.

• Communicate effectively with all property team members.

• Respond in a timely manner to all members of the Management Team.

• Be professional and courteous towards team members at all times.

Company/Brand Policies & Procedures

• Ensure that all brand standards are adhered to and that the brand culture is promoted within the department.

• Adhere to safety policies and procedures to ensure a safe working environment for all team members.

Qualifications

• High school diploma or equivalent. 

• At least 1 year maintenance experience in similar size property.

• Basic painting skills.

• Basic knowledge of plumbing, HVAC, electrical and kitchen equipment.

• Ability to stand and walk for long periods of time.

• Ability to push, pull, lift up to 70 pounds.

• Ability to clearly communicate in basic English.

• Able to professionally handle guest complaints.

• Able to work effectively and efficiently with all departments.

• Willing to work flexible hours to include weekends, holidays and late nights.

• Maintain a professional appearance at all times.

• Able to multitask and work in a fast paced environment.

• MUST have a passion for providing “excellent” customer service experience.

*And any other job function deemed appropriate by management*