Job title:  Restaurant Server

Reports to:  Food and Beverage Manager

Job purpose

Ensure that guests are served in a timely and professional manner which consistently meets and/or exceeds the hotels standards.

Responsibilities

• Politely greet guests as they enter the restaurant.

• In the absence of a Host/Hostess, introduce yourself to the guest and show the guest to their table.

• Maintain a up-to-date knowledge of the menu items and daily specials.

• Be able to proficiently explain the menu items in terms of preparation, ingredients and presentation.

• Be aware of allergy information on menu items.

• Answer inquiries about food and beverage items.

• Be able to effectively upsell food items, especially beverages with dinner.

• Inform guests of special items not listed on the menu.

• Be able to take food and beverage orders with complete accuracy including any special requests.

• When serving alcoholic beverages make sure that all guests meet the legal drinking age requirements.

• Approach table 2-3 minutes after meal has been served in order to ensure guest satisfaction.

• Monitor guests needs and promptly handle requests.

• Handle all guest complaints in a timely and professional manner.

• All guest complaints must be reported immediately to the Restaurant Manager so that the Manager has the opportunity to address the issue showing care and compassion.

• Maintain the table setting by clearing courses as completed, replacing utensils, refreshing water glasses, etc.

• Prepare and provide guests with accurate guest check at the end of the meal.  

• Process all payment methods in a timely and professional manner.

• Re-set table for new guests.

• Maintain and clean and organized service area.

• Preform all side work checklists as directed by Management.

• Comply with safety, health and hygiene policies and procedures.

• Comply with all brand standard procedures.

Guest Relations

• Is proactive and demonstrates a sense of urgency when dealing with guest concerns.

• Is readily available and approachable to all guests.

• Interact with guests on a frequent basis to obtain feedback about their experience.

• Anticipate the needs of large groups or high profile guests in order to deliver flawless service.

• Is visible in the restaurant area at all times during business hours.

Team Interaction

• Encourage and build mutual respect and cooperation among team members.

• Communicate effectively with all property team members.

• Respond in a timely manner to all members of the Management Team.

• Is professional and courteous towards team members at all times.

Company/Brand Policies & Procedures

• Ensure that all brand standards are adhered to and that the brand culture is promoted within the department.

• Adhere to safety policies and procedures to ensure a safe working environment for all team members.

Qualifications

• High School diploma or equivalent.

• Must have at least 1 year prior food and beverage service experience.

• Must meet state age requirements to serve alcohol.

• Knowledge of food health codes.

• Knowledge of beer, wine, liquor and common beverages.

• Basic knowledge of food preparation.

• Ability to lift up to 30 pounds.

• Ability to stand for long periods of time.

• Able to professionally handle guest complaints.

• Able to work effectively and efficiently with all departments.

• Willing to work flexible hours to include weekends, holidays and late nights.

• Maintain a professional appearance at all times.

• Able to multitask and work in a fast paced environment.

• MUST have a passion for providing “excellent” customer service experience.

*And any other job function deemed appropriate by management*