Crumbl of Salem is hiring for a Full Time Shift Supervisor position with fast skills to join our team. 

• Must be at least 18yo (Industrial Mixers)
• Must be able to achieve all required training within the first 90 days of employment. (Master Stations)

A Shift Supervisor is someone who will be in charge of managing our teams. Shift Supervisor are also responsible to complete the duties outlined in the Baker job description. Duties primarily revolve around the management of your direct reports, which include, but are not limited to, providing and demonstrating task instructions, keeping attendance, and measuring key performance indicators. You will be expected to keep records and produce reports that will be used to review team performance. 

In order to be successful in this role, you will need to have excellent communication skills and a passion for excellence. Previous leadership experience is a requirement.

SUMMARY

The duties of this job require a high degree of specialized expertise and skill in maintaining established standards of quality and accuracy. Drive, determination and a self-disciplined approach to achieving results that meet these established criteria are necessary for successful job performance. The job environment is structured and job expectations are clear. While the pace of the work is faster than average, quality is never compromised. The focus of communication and organizational relationships is based on technical expertise. The work requires specialized technical problem solving and ingenuity while working within approved organizational systems and technology, and the demonstration of the values of integrity, quality and caution. New ideas and concepts are also important but will be carefully analyzed and tested before communication and adoption. If the job involves managing others, there is a need for someone who can exercise the necessary authority to assure policies and procedures are followed and time frames are met. At the same time, it will be necessary to give subordinates structured opportunity to develop their own expertise and capability for quality work to assure effective delegation and shared responsibility for work output. It is expected that coaching and training support for achieving effective delegation will be required. The position encompasses a defined span of control and opportunity for someone who engenders trust, demonstrates a sense of urgency and assures consistent achievement of quality standards. The work requires making decisions that support company guidelines authoritatively and quickly.

JOB CHARACTERISTICS 

• Varied activities Multiple, simultaneous projects Fast-paced environment
• Technical, analytical focus Work within established standards and guidelines Expertise-based problem solving
• Authoritative, quick decision making within defined span of control Based on accepted quality standards, policies and procedures Important to also train others to make correct decisions
• Communication is task based, technically oriented Team roles are clearly defined Need for collaboration is minimal, when necessary, it is focused on specific tasks or problems
• Leadership based on specialty expertise Directive leadership to assure quality standards are met Delegation infrequently required, and when required, close follow-up is essential

Skills:

• Proven successful experience as a retail lead/manager
• Powerful leading skills and business orientation
• Customer management skills
• Strong organizational skills
• Good communication and interpersonal skills

Qualifications:

• Reliable, with high integrity and a strong work ethic
• Ability to work as part of a team
• Professional appearance and attitude
• Computer literacy
• Proactive organizational skills
• Ability to keep a positive attitude in a fast-paced environment
• Complete all necessary training in a timely manner. 
• High school or equivalent (Required)
• Associates Degree or higher (Preferred)
• Driver's License (Preferred)
• Food Handler Certification (Required)

Responsibilities:

• Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability
• Meet sales goals by training, motivating, mentoring and providing feedback to staff
• Ensure high levels of customers satisfaction through excellent service
• Complete store administration and ensure compliance with policies and procedures
• Maintain outstanding store condition and visual merchandising standards
• Continually training employees - striving for 100% quality, cleanliness and customer service
• Propose innovative ideas to increase market share
• Conduct personnel performance appraisals to assess training needs and build career paths
• Deal with all issues that arise from staff or customers (complaints, grievances etc)
• Be a shining example of well behavior and high performance
• Additional store manager duties as needed

Benefits:

• Tips
• 50% off discount
• Performance Bonuses
• 401K
• 401K matching

Company Information:

ONE BIG DREAM

two crazy cousins

It all started with one big dream, two crazy cousins, and the perfect combination of flour, sugar, and chocolate chips. After thousands of dollars in wasted dough, recipes that did not live up to their expectations, and cookies that were just plain embarrassing to them today, the cousins decided to try something a little unique, A/B test their way to the perfect cookie. McGowan, coming from the software world, was accustomed to this methodology of testing. They would take the exact same cookie, change out one ingredient like chocolate chips and randomly visit local gas stations and grocery stores simply asking one question "Which one of these two cookies is the best?" They continued this testing on ingredients and cooking methods until they came up with what they believe is the world's best chocolate chip cookie.

OUR CONCEPT

rotating menu

At Crumbl, warm milk chocolate chip and chilled sugar cookies are always on the menu, along with 120+ specialty flavors that rotate weekly! Visit us in-store at any location nationwide for an unique open-kitchen experience where you actually see your Crumbl crew mix, bake, and prepare fresh cookies. Don’t have time to visit the store? Don’t worry, we offer local delivery, curbside pick-up and nationwide shipping, all of which can be easily accessed on our app or website. Make your next catering or gifting need SWEET, with Crumbl.

EST. 2017

logan, ut

The very first Crumbl opened in Logan, UT while Sawyer, Crumbl’s COO and Co-founder, attended Utah State University (go Aggies). Since then, the franchise has expanded to over 75 locations in 11 states, nationwide. Each one, growing our Crumbl family and spreading fast, fresh, & gourmet cookies to Crumblrs everywhere!