Essential Duties & Responsibilities:

• Understand completely all policies, procedures, standards, specifications, guidelines & training programs.
• Achieve company objectives in service quality and appearance of the facility through training of employees while creating a positive working environment.
• Meet scheduling requirements, and cover all shifts where it is needed to ensure operations go undisturbed. Follow up with the store manager for any callouts or no-shows.
• Ensure weekly truck delivery are done by the scheduled times, ensuring we are controlling costs by ordering what we need.
• Inspect equipment on a daily basis, as well as keep up with the temp log.
• Inspect all products to ensure they have been received in the correct unit count and condition and deliveries are followed with receiving policies and procedures. Report any differences with the store manager.
• Always be prepared for our QSC ensuring cleanliness, procedures, and equipment are maintained and are up to standard.

Key Skills/Abilities:

• Assist the crew with all guests to make sure they feel welcome and are always given responsive, friendly, and courteous service.
• Assist the crew with preparing and packaging all orders according to Wing Stop standards ensuring accuracy and presentation.
• Checking cashiers are consistently using the correct corporate guidelines, i.e. using the name, pushing the surveys, etc.
• Oversee cash and credit by adhering to our cash handling and reconciliation procedures, ensuring deposits are accurate and credit card transactions are balanced.
• Make employee assessments by assigning one on one counseling reports to the store manager for review.
• Holding crew accountable for cleaning, any damages done to company property, and work output.
• Be knowledgeable about personnel and administrative policies. Be fair and consistent with any corrective actions for any violations of company, rules, and procedures.

Working and building your shift leaders::

• Supervising that shift leads are using correct opening/closing procedures and are adhering to company and labor policies during their shifts.
• Oversee that the shift leaders are committing to their goal of order accuracy and exceptional guest service.
• Supervise and control daily and weekly inventory as well as chicken counts and waste.
• Ensure the shift lead is controlling their staff to ensure a professional, safe, and orderly work environment.
• Make sure the shift lead deals with any customer complaint in the correct fashion and takes over if the shift lead is unable to come to a resolution.
• Help fill in a position while daily/ weekly cleaning schedules are met so the shift lead can delegate work out to the crew.