Job Summary

Maintains ServiceMaster by Rice technology support. Provides hardware and software support, manages network infrastructure and ensures smooth operation of computer systems.

Essential Duties       

• Provides basic day to day operational support
• Performs/monitors standard processes or operations that are stable or relatively consistent in how to fix.
• Management of onsite desktop hardware, software troubleshooting, printer hardware management, support for the server/network, etc.
• Responsible for recognizing problems with processes/operations.      
• Maintains equipment, supplies, data supporting processes or operations.
• Understands basic printer operations and other technical troubleshooting.
• Ensures network security by implementing appropriate measures such as firewalls and encryption.

Knowledge, Skills, and Abilities     

• High School diploma or GED required. AA in computer science preferred. 
• Excellent communication and organizational skills.
• Strong attention to detail.
• Ability to multi-task.
• Self-Motivated, must be able to complete tasks without constant supervision.
• Process improvement and networking knowledge.
• Experience setting up and troubleshooting equipment such as laptops, video conferencing, emails, etc.
• Working knowledge of basic technology including multi line telephone system.       
• Working knowledge of Microsoft Word, Excel, and Outlook.

Physical Demands

You must be able to perform the following with or without reasonable accommodation. If an accommodation is required at any time, please discuss with your management team and Human

Resources.      

• Sit at a desk, work on a computer, and talk on a phone for approximately 20-25 hours/week.  
• Ability to lift, carry, push, and pull 50 pounds 

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not to be construed as an exhaustive list of all responsibilities, duties, knowledge, skills, abilities, and physical demands. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

If a reasonable accommodation would assist you in your work duties, please discuss with the management team and the Clive human resources coordinator.

EEO Employer