Director of Catering  

Bastrop FSR • Role Clarity 

Restaurant Purpose:  

To take good care of our neighbors and guests by offering an elevated quick-service dining  experience and providing meaningful, life-changing career opportunities.  Chick-fil-A EoA CARES:  

Coaching & Development • Accountability as Care • Results & Relationships • Extreme Ownership  • Simple & Clear Communication 

I. Executive Summary 

The Director of Catering at Chick-fil-A Bastrop is the leading authority on our  catering growth, planning & execution in the restaurant. You will oversee the sales  building process, order-taking process, storage process of catering inventory items,  paper good preparation, food preparation, and pickup/delivery of all food orders  during your shift & for when you’re off shift (when possible). When necessary, you  will be asked to come in for a delivery when you are not scheduled.  II. Role & Responsibilities 

• Proactively visit local businesses to build catering sales 

• Answer phone calls when available and take catering orders over the phone • Routinely check deferred order cue for online catering orders • At beginning of shift, print all the days catering orders and create a plan to  prepare food and paper goods 

• Send pickup/delivery logistics on VSBL to all leadership chat for  Friday/Saturday (or other busy catering days) 

• Follow up with leadership after the weekend to check on all catering order  notes from the weekend.  

• Oversee Catering CARES system to recover guests when we are not  REMARKable. 

• Double check catering orders before they exit the restaurant (sauces, paper  goods, food items) 

• Make delivery calls before leaving the restaurant to confirm address/ETA • Make deliveries seamless and special with on-time and memorable  experiences 

III. Key Measurables 

• 100% On Time & Accurate Deliveries 

• Appropriate inventory kept for catering items, clean storage 

• Clear communication between FOH & BOH Leaders; they feel supported by  your leadership instead of burdened 

IV. Schedule Details 

You will be scheduled for normal shifts but given time to prepare and execute  catering orders as needed. 

V. Direct Reports 

You will report directly to the ETL team and/or shift leadership that day.

VI. Compensation 

Hourly rate of pay $21.50 per hour with a 5% kickback for all new weekly  orders (5% of the first month’s sales from that new catering relationship).