COMPANY: Chick-fil-A Bolingbrook

POSITION: Manager

STATUS: Full Time (35-45 hours/week)

AVAILABLE SHIFTS: Opening / Day / Afternoon / Closing

COMPENSATION: Up to $21.00/hour

BENEFITS: Health / Dental / Vision / 401k, $2500 scholarship, free food, catering discounts, cash bonuses, flexible schedule, paid training, incentive programs, tuition assistance, Sundays off!

LOCATION: 245 N. Weber Rd., Bolingbrook, IL, 60490

JOB CATEGORY: Management

JOB SUMMARY: Chick-fil-A Bolingbrook is looking for talented, energetic, and enthusiastic individuals who have a passion to serve and lead others. Leading at Chick-fil-A is more than just a job, it’s an opportunity. Managers will undergo a six week in-restaurant paid training program to gain personal and professional experience that goes far beyond serving a great product in a friendly environment.

JOB REQUIREMENTS:

• Available to work 5-6 days and 35+ hours per week including Saturdays. Chick-fil-A is always closed on Sundays.
• Can balance work and personal life, leaving personal business outside the restaurant while maintaining a healthy focus on business operations, team morale, and culture
• Demonstrate a strong capacity to grow, learn, and educate the team on new products, systems, and processes.
• Positively influence cleanliness, quality, & safety standards in food preparation & service areas in accordance with sanitary procedures and standards that meet or exceed all federal, state, & local regulatory guidelines.
• Perform in various positions such as production manager, service manager, point of sale manager, and manager on duty
•  Maintain a calm and respectful demeanor, especially during peak periods, to preserve a consistent experience for our guests and team members.
• Engage with guests by anticipating and responding to their needs through clear and pleasant communication.
• Implement decisions and strategic business objectives from the director team and the Owner/Operator.
• Ensure team members are consistently coached and motivated to follow all Chick-fil-A policies and procedures.
• Assist with shift management: breaks, communication, call-offs, discipline, reward & recognition.
• Conduct daily team huddles and shift setups to provide a goal, vision, and expectations for the day.
• Consistently coach and mentor team members on restaurant procedures and Chick-fil-A best practices.
• Empower, encourage and provide honest feedback to team members on a daily basis.
• Ensure all team members on shift are aware of the plan, goal, and vision for the day.
• Oversee team member contests and recognition during shifts.
• Ensure portions are correct and meet weight and presentation expectations.
• Protect the customer experience by ensuring packaging, food presentation and quality is top level.
• Ensure store is neat, clean, and organized at all times
• Be an advocate for improvement in speed, cleanliness, accuracy, and customer service.
• Appropriately handle customer requests and facilitate customer recovery
• Enforce disciplinary system and violations of the Team Member Policy Handbook.
• Optimize food cost and labor cost best practices and work to achieve constant, consistent improvement.

ESSENTIAL QUALIFICATIONS:

EDUCATION: High school graduate or equivalent. Additional education or experience in the hotel, restaurant, or quick-service industry is a plus.

EXPERIENCE: One year or more prior experience in hospitality, retail, hotel, restaurant, or quick-service industry

ESSENTIAL FUNCTIONS:

• Cash handling: Frequently
• Work outside: Occasionally 
• Stand: Constantly 
• Walk: Constantly 
• Sit: Occasionally 
• Lift / carry 10 lbs or less: Constantly 
• Lift / carry 11-20 lbs: Constantly 
• Lift / carry 21-50 lbs: Frequently 
• Lift / carry 51-100 lbs: Occasionally

ESSENTIAL QUALITIES:  

• Teachable spirit 
• Willingness to provide REMARKable hospitality experiences for our guests 
• Team-oriented, focuses on others before self 
• Has a “guest first” service mentality 
• Works with a sense of urgency in a fast-paced environment 
• Ability to multi-task and communicate well with others 
• Takes initiative and positively contributes to the work atmosphere and operating environment 
• Treats others with honor, dignity, and respect 
• Character – Aligns with Chick-fil-A values 
• Chemistry – Servant leader, relationship builder, results focused 
• Competency – Problem solver, commitment to excellence, earns trust