Team Member

Job Summary

The Team Member is responsible for working directly with guests and

fellow team members to Spread Joy, Enrich Lives and Serve Others.  This person

will support up to three functional areas of the restaurant: Service, Sandwich

Line and Production.  The Team Member will complete all necessary training

through Chicken Salad Chick University (CSCU) in order to flawlessly execute

the duties of the assigned position.  The Team Member will exhibit the Chicken

Salad Chick 10 Non-Negotiable Behaviors and embrace our Culture throughout the

shift, helping us become America’s Favorite Place for Chicken Salad!

Essential Responsibilities

· Offer every guest,

on every visit, a superb experience that creates a lasting memory. Greet every

guest to welcome them to our restaurant!

· Support and assist

fellow team members whenever possible.

· Maintain a safe,

clean, and organized work area according to Chicken Salad Chick (CSC)

standards.

· Monitor quality,

safety and appearance of all products and ingredients.

· Complete assigned

tasks efficiently and thoroughly in accordance with CSC standards.

· Restock work area

before leaving shift.

· Adhere to Company

uniform and grooming standards.

· Attend all

scheduled employee meetings and bring suggestions for improvement.

· Report problems

(faulty equipment, product shortages, etc.) to supervisor promptly.

· Complete other

related duties as assigned by supervisor.

Business Unit Operations

Functional Area

Company Operations

Reports to General

Manager, Assistant Manager, or Shift Lead

· Ensure specials,

promotions, and marketing plans are presented according to company procedures

during shift.

· Ensure that hours

of operation for the restaurant are maintained during their shift.

· Ensure compliance

with established safety and sanitation procedures and all Federal, State, and

local regulations during shift.

Cashier/Service Responsibilities

· Always adhere to

Brand Standards for uniform appearance and personal grooming.

· Maintain a safe,

clean, and organized work area.

· Be a team

player—support and assist your fellow team members whenever possible.

· Maintain

cleanliness/sanitation standards.

· Greet Guests, take

food/beverage orders, expediting orders, assist with dining room service.

· Properly operate

POS system for taking all types of Guest orders.

· Responsible for

properly charging Guests and for collecting payment for orders; cash, credit or

debit card transactions.

· Answer phone

properly with knowledge to assist Guest with questions/information and take

phone orders.

· Interact with

Guests in a friendly and efficient manner.

· Restocks drink

station and expo area, maintains restroom cleanliness, empties trash cans and

helps to keep dining room and other Guest areas clean

· Maintains proper

product temperatures per standards.

· Maintains

portion-control for products per standards.

· Cleans equipment,

as assigned, thoroughly and in a timely fashion.

· Keeps floor in

work or service area clean and free of debris.

· Completes daily

tasks timely and thoroughly in accordance with standards

Line Prep/Kitchen Production Responsibilities

· Always adhere to

Brand Standards for uniform appearance and personal grooming.

· Completes duties

on opening and closing prep and checklists.

· Refers to Daily

Prep List at the start of each shift for assigned duties.

· Prepares a variety

of food products including chicken salads, pimento cheese, side salads, soups,

sauces, cookies, desserts, and other items for cooking/serving to Guest

according to CSC recipe and product standards.

· Understands and

complies consistently with CSC standard portion sizes, cooking methods, quality

standards and kitchen rules, policies and procedures.

· Prepares all Guest

orders with strict adherence to CSC standards for quality, portioning and

appearance standards.

· Prepares all Guest

orders adhering to CSC SOS goals.

· Prepares all food

products in accordance with CSC portion sizes and recipe specifications.

· Maintains a clean

and sanitary workstation including tables, shelves, walls, steamer, sandwich

line, and refrigeration equipment.

· Closes the line

kitchen properly, following the closing checklist for line kitchen and assists

others in closing the kitchen.

· Attends all

scheduled employee meetings and brings suggestions for improvement.

· Promptly reports

equipment and food quality problems to Management.

· Informs Management

immediately of product shortages.

· Uses our Standard

Recipe Cards for preparing all products. Does not rely on the personal memory

or of other employees.

Required Knowledge, Skills and Abilities

· Ability to work in

a fast-paced environment

· Ability to clearly

and professionally communicate with team members and guests

· Ability to

multitask

· Excellent

attendance and punctuality; reliability

· Reliable

transportation to and from work

· Must be at least

16 years of age or older.

Education and Experience

· Previous restaurant and/or retail experience a plus

Physical Demands

· Exert up to 40

pounds of force occasionally to lift, carry, push, pull or otherwise move

objects

· Must be able to

stand and exert well-paced mobility, including bending and stooping, for the

duration of the workday

· Must be able to

work and perform all duties at any station in the kitchen, service area, or

register.

Note: The statements herein are intended to describe the general nature

and level of work being performed by employees, are not to be construed as an

exhaustive list of responsibilities, duties, and skills of those in this job

classification. Furthermore, they do not establish a contract for employment

and subject to change at the discretion of the employer.