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Main Responsibilities of a Bilingual Spanish Customer Service Representative

• Answer incoming calls from customers in both English and Spanish via phone.
• Demonstrate fluency in both English and Spanish, ensuring clear and effective communication with customers who speak Spanish as their primary language.
• Schedule transportation for clients' needs
• Verifying insurance eligibility.

Bilingual Spanish Customer Service Representative

Job Description

We are looking for experienced and seasoned Bilingual Spanish-speaking customer service representatives who will always be on top of their performance and make a contribution to the overall excellence of our customer service.

A customer service representative is the first line of contact with customers for any business. Therefore, we need a person who fully understands the importance of this job and is willing to show all the dedication needed.

Customer service is important for building trust with customers, so our perfect candidate must have great organizational and communication skills.

A perfect candidate that we have in mind must be organized and highly skilled in a high-volume call center.

Responsibilities of a Bilingual Spanish Customer Service Representative

• Answer inbound calls from customers in both English and Spanish via phone.
• Updates client account information.
• Verify insurance eligibility
• Communication with case managers and patients
• Schedules transportation for clients.
• Coordinates with the dispatch team for transport availability

Customer Service Representative Job Requirements

• Multitasking
• Resolving conflict
• Phone skills
• General Computer Knowledge
• Problem-solving
• Communication skills
• Customer service
• Must be Bilingual
• High school Diploma/ GED