Front Desk Agent Job Descriptions

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Front Desk Agent Job Description Template

Job Title: Front Desk Agent

Job Summary: We are seeking a friendly and professional Front Desk Agent to join our team. The Front Desk Agent will be responsible for greeting and checking in guests, handling reservations, answering phone calls, and providing exceptional customer service. The ideal candidate will have excellent communication skills, be able to multitask, and have a positive attitude.

Responsibilities:

  • Greet and check in guests
  • Handle reservations and cancellations
  • Answer phone calls and respond to emails
  • Provide information about hotel amenities and local attractions
  • Process payments and maintain accurate records
  • Resolve guest complaints and issues
  • Maintain a clean and organized front desk area

Requirements:

  • High school diploma or equivalent
  • Previous experience in customer service or hospitality preferred
  • Excellent communication and interpersonal skills
  • Ability to multitask and work in a fast-paced environment
  • Proficient in Microsoft Office and basic computer skills
  • Ability to work flexible hours, including weekends and holidays

Physical Demands:

  • Standing for extended periods of time
  • Lifting and carrying up to 25 pounds
  • Bending, stooping, and reaching

Salary: Competitive salary based on experience

Benefits:

  • Health, dental, and vision insurance
  • 401(k) plan with company match
  • Paid time off and holidays
  • Employee discounts on hotel stays and dining

Equal Opportunity Employer: We are an equal opportunity employer and welcome all qualified candidates to apply. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Frequently Asked Questions about hiring a Front Desk Agent

What is the best way to find and hire a Front Desk Agent near me?
Online job boards are the best place to find qualified Front Desk Agent applicants. Employers posting their Front Desk Agent job on Indeed get about 12 applications from that board on average.
Which job boards should I post on to find Front Desk Agent applicants?
You should post to multiple job boards at once. The most successful job postings for a Front Desk Agent are on Indeed – but on average, employers post to 15 boards at the same time, using tools like Workstream. Publishing to multiple job boards at once helps you get your first applicant in 19 hours on average, which is shorter than the national average for Front Desk Agent positions.
What's the best way to communicate with applicants looking for a Front Desk Agent role?
SMS has 80% open rates which is higher than phone call or Email. Text to hire today!
Is it OK to text Front Desk Agent job applicants?
Hourly paid workers, such as Front Desk Agents are actually more engaged when texting about jobs. We have found that text messages are 189% better than email at getting an applicant's response. Have a look at Workstream, which automates the process of texting and uses a phone number specifically assigned to your job post so you don’t have to use your personal phone.
Can I use a different phone number to engage Front Desk Agent applicants via text message?
Yes, tools such as Workstream provide custom phone numbers that allow employers to engage with applicants through their tool without having to use a personal or business cell phone.

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