Front Desk Clerk Job Descriptions

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Front Desk Clerk Job Description Template

Job Title: Front Desk Clerk

Job Summary: The Front Desk Clerk will be responsible for providing exceptional customer service to guests, checking them in and out of the hotel, answering phone calls and emails, and assisting with any guest requests or concerns. The ideal candidate will have excellent communication skills, be able to multitask in a fast-paced environment, and have a friendly and welcoming demeanor.

Responsibilities:

  • Greet guests as they arrive and check them in using the hotel's reservation system
  • Answer phone calls and emails in a timely and professional manner
  • Assist guests with any questions or concerns they may have during their stay
  • Process payments and maintain accurate records of transactions
  • Coordinate with housekeeping and maintenance staff to ensure guest rooms are clean and well-maintained
  • Maintain a clean and organized front desk area
  • Provide recommendations for local restaurants, attractions, and activities

Requirements:

  • High school diploma or equivalent
  • Previous experience in customer service or hospitality preferred
  • Excellent communication and interpersonal skills
  • Ability to multitask and work in a fast-paced environment
  • Proficiency in Microsoft Office and reservation systems
  • Ability to work a flexible schedule, including weekends and holidays

Physical Demands:

  • Ability to stand for extended periods of time
  • Ability to lift up to 25 pounds
  • Ability to bend, stoop, and reach

Salary: The salary for this position will be commensurate with experience.

Benefits:

  • Health, dental, and vision insurance
  • 401(k) plan with employer match
  • Paid time off and holidays
  • Employee discounts on hotel stays and dining

Frequently Asked Questions about hiring a Front Desk Clerk

What is the best way to find and hire a Front Desk Clerk near me?
Online job boards are the best place to find qualified Front Desk Clerk applicants. Employers posting their Front Desk Clerk job on Indeed get about 16 applications from that board on average.
Which job boards should I post on to find Front Desk Clerk applicants?
You should post to multiple job boards at once. The most successful job postings for a Front Desk Clerk are on Indeed – but on average, employers post to 11 boards at the same time, using tools like Workstream. Publishing to multiple job boards at once helps you get your first applicant in 16 hours on average, which is shorter than the national average for Front Desk Clerk positions.
What's the best way to communicate with applicants looking for a Front Desk Clerk role?
SMS has 86% open rates which is higher than phone call or Email. Text to hire today!
Is it OK to text Front Desk Clerk job applicants?
Hourly paid workers, such as Front Desk Clerks are actually more engaged when texting about jobs. We have found that text messages are 161% better than email at getting an applicant's response. Have a look at Workstream, which automates the process of texting and uses a phone number specifically assigned to your job post so you don’t have to use your personal phone.
Can I use a different phone number to engage Front Desk Clerk applicants via text message?
Yes, tools such as Workstream provide custom phone numbers that allow employers to engage with applicants through their tool without having to use a personal or business cell phone.

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