Customer Service Associate Job Descriptions

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Customer Service Associate Job Description Template

Job Title: Customer Service Associate

Job Summary: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate. The successful candidate will be responsible for providing exceptional customer service to our clients, resolving customer inquiries and complaints, and ensuring customer satisfaction.

Responsibilities:

  • Answering customer inquiries via phone, email, and chat
  • Resolving customer complaints and issues in a timely and professional manner
  • Providing product and service information to customers
  • Processing orders, returns, and exchanges
  • Assisting customers with account management and billing inquiries
  • Collaborating with other departments to resolve customer issues
  • Maintaining accurate customer records and documentation
  • Identifying and escalating complex customer issues to management

Requirements:

  • High school diploma or equivalent
  • 1-2 years of customer service experience
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize in a fast-paced environment
  • Strong problem-solving and decision-making skills
  • Proficiency in Microsoft Office and customer service software
  • Ability to work flexible hours, including evenings and weekends

Benefits:

  • Competitive salary
  • Health, dental, and vision insurance
  • 401(k) plan with company match
  • Paid time off and holidays
  • Career advancement opportunities
  • Employee discounts on products and services

About Our Company:

Our company is a leading provider of [insert industry or product/service]. We are committed to providing our customers with exceptional service and support, and we are looking for individuals who share our passion for customer satisfaction. Join our team and help us continue to grow and succeed!

Frequently Asked Questions about hiring a Customer Service Associate

What is the best way to find and hire a Customer Service Associate near me?
Online job boards are the best place to find qualified Customer Service Associate applicants. Employers posting their Customer Service Associate job on Indeed get about 20 applications from that board on average.
Which job boards should I post on to find Customer Service Associate applicants?
You should post to multiple job boards at once. The most successful job postings for a Customer Service Associate are on Indeed – but on average, employers post to 11 boards at the same time, using tools like Workstream. Publishing to multiple job boards at once helps you get your first applicant in 21 hours on average, which is shorter than the national average for Customer Service Associate positions.
What's the best way to communicate with applicants looking for a Customer Service Associate role?
SMS has 87% open rates which is higher than phone call or Email. Text to hire today!
Is it OK to text Customer Service Associate job applicants?
Hourly paid workers, such as Customer Service Associates are actually more engaged when texting about jobs. We have found that text messages are 160% better than email at getting an applicant's response. Have a look at Workstream, which automates the process of texting and uses a phone number specifically assigned to your job post so you don’t have to use your personal phone.
Can I use a different phone number to engage Customer Service Associate applicants via text message?
Yes, tools such as Workstream provide custom phone numbers that allow employers to engage with applicants through their tool without having to use a personal or business cell phone.

Try out Workstream to hire a Customer Service Associate for
your Customer Services business

A revolutionary hiring process for Customer Services positions

A revolutionary hiring process for Customer Services positions Hiring restaurant staff in San Francisco can be a tough job. Workstream can help accelerate the process by letting you post on job boards like Indeed within seconds.


1-Click Job Posting

No more tedious copy and pasting. We integrate with all the top job boards. All applicants funnel into one intuitive dashboard.

Text-to-Apply Posters

Print out your unique QR code and text message number. Applicants scan/text to see all open positions and apply right away.

Automated & 2-Way SMS

Engage with applicants via text. Include links to screening questions, forms, and more. Use 2-way text to answer questions.

Endless Integrations

Connect Workstream to your calendar so applicants can schedule interviews. Streamline onboarding with background check & HR integrations.

Candidate Tracking & Scoring

View all your applicants and employees in one place. Make notes on their progress. Access their docs anytime from anywhere.

Customizable Templates

We provide templates for everything from job postings to offer letters. Send links to docs and tax forms via text message so new hires sign digital copies.

Best Customer services job descriptions