Cable Technician Job Description
A cable technician is a service worker who helps residential and commercial customers with their internet and cable television services. Cable technicians are called when a customer is having trouble with one of their cable-based services. The technician will drive to the customer’s home or place of business and then troubleshoot the issues until they’re resolved.
A cable technician can work on both feeder lines (which provide cable to several homes) and drop lines (which are only accessible by one home). As a cable technician advances in their career and becomes more knowledgeable, they may also spend some of their time working on the trunk line. This is the main cable line for the entire service area.
Employees in this role spend their days inspecting cable lines, laying ground cable, and making repairs. They also drive their work vehicle from one customer’s location to the next.
Cable Technician Job Description Template
We are searching for a skilled cable technician to join our growing team. In this role, you will work to ensure that our customers’ cable-based internet and television services function optimally. You’ll do this by driving out to their home or place of business when they’re having a problem. Then, you’ll use your specialized knowledge to troubleshoot the issue until it’s resolved. It will also be your responsibility to help new customers install their cable television systems, home routers, and other devices. This can include digging up and setting ground cables as well as working on poles to troubleshoot problems that are occurring within a larger geographic area.
To do well in this position, you will need to be skilled technically and knowledgeable of cable technology. You should also be able to provide our diverse customer base with excellent customer service. This is especially important since you will be working in their homes and offices.
If you believe that you have the background and skill set needed to excel as a cable technician, then we’d love to see your resume.
Cable Technician Responsibilities:
- Install, maintain, and troubleshoot cable infrastructure
- Drive from one customer’s location to the next
- Ask customers questions to determine the exact nature of their problems
- Help new customers set up their cable TV and internet devices
- Install structures like cable racks and j-hooks to support the cable that you lay
- Answer customers’ questions about their cable services
- Complete paperwork to document the work you do
Cable Technician Requirements:
- High school diploma or equivalent
- Previous experience working with cable is strongly preferred
- General technical skills and familiarity with how cable TV and internet services work
- Ability to provide exceptional customer service
- Ability to work well with minimal supervision
- Valid driver’s license
- Professional appearance and demeanor
Cable Technician FAQ
What tasks does a cable technician do?
A cable technician helps residential and commercial customers with their cable internet and television services. They install both the cable and the devices that customers need in order to access these services.
Cable technicians also troubleshoot and repair the problems that can arise when using cable internet and television. They drive themselves and their equipment to various customer locations, assess the problems that they’ve been having, and then resolve them.
What should I include in my cable technician help-wanted ads?
Your best approach is to follow the same general format that we’ve used above. That means starting with a few paragraphs that talk about the job in general terms. Then you can get more specific by creating two bulleted lists to show your applicants the more detailed responsibilities and requirements of the role.
Can I use your cable technician job description template?
Absolutely! Feel free to use all of our job description templates however you’d like.
