Field Service Technician Job Descriptions

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Field Service Technician Job Description Template

Job Title: Field Service Technician

Job Summary: We are seeking a skilled Field Service Technician to join our team. The successful candidate will be responsible for providing on-site technical support to our clients, troubleshooting and repairing equipment, and ensuring customer satisfaction. The ideal candidate will have excellent communication skills, be able to work independently, and have a strong technical background.

Responsibilities:

  • Provide on-site technical support to clients
  • Troubleshoot and repair equipment
  • Install and configure new equipment
  • Perform preventative maintenance on equipment
  • Document all work performed and provide reports to management
  • Ensure customer satisfaction by providing excellent service
  • Train clients on the proper use of equipment
  • Stay up-to-date with new technology and industry trends

Requirements:

  • High school diploma or equivalent
  • Associate's degree in a technical field preferred
  • 2+ years of experience in a similar role
  • Strong technical background in electronics, mechanics, and/or software
  • Excellent communication and customer service skills
  • Ability to work independently and manage time effectively
  • Valid driver's license and reliable transportation
  • Ability to lift and carry up to 50 pounds

Benefits:

  • Competitive salary
  • Health, dental, and vision insurance
  • 401(k) plan with company match
  • Paid time off and holidays
  • Opportunities for advancement

Physical Demands:

The Field Service Technician must be able to lift and carry up to 50 pounds and be able to stand, walk, and bend for extended periods of time. The position may require working in confined spaces or at heights, and may involve exposure to hazardous materials or environments.

Work Environment:

The Field Service Technician will work primarily on-site at client locations, and may be required to travel frequently. The position may involve working in a variety of environments, including

Frequently Asked Questions about hiring a Field Service Technician

What is the best way to find and hire a Field Service Technician near me?
Online job boards are the best place to find qualified Field Service Technician applicants. Employers posting their Field Service Technician job on Indeed get about 17 applications from that board on average.
Which job boards should I post on to find Field Service Technician applicants?
You should post to multiple job boards at once. The most successful job postings for a Field Service Technician are on Indeed – but on average, employers post to 13 boards at the same time, using tools like Workstream. Publishing to multiple job boards at once helps you get your first applicant in 21 hours on average, which is shorter than the national average for Field Service Technician positions.
What's the best way to communicate with applicants looking for a Field Service Technician role?
SMS has 88% open rates which is higher than phone call or Email. Text to hire today!
Is it OK to text Field Service Technician job applicants?
Hourly paid workers, such as Field Service Technicians are actually more engaged when texting about jobs. We have found that text messages are 124% better than email at getting an applicant's response. Have a look at Workstream, which automates the process of texting and uses a phone number specifically assigned to your job post so you don’t have to use your personal phone.
Can I use a different phone number to engage Field Service Technician applicants via text message?
Yes, tools such as Workstream provide custom phone numbers that allow employers to engage with applicants through their tool without having to use a personal or business cell phone.

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