Post a Job to Hire in Mountain Brook, Alabama

answering inquiries, and presenting a variety of options or solutions for guest’s catering needs. Their main objective is fulfilling catering orders and maintaining a customer database.

Responsibilities: 

• Enhance brand reputation by providing courteous and professional customer service
• Efficiently handle a high volume of incoming calls utilizing a multi-line phone system
• Extensive menu knowledge including ingredients, packaging, and pricing
• Make recommendations and use suggestive selling, with the goal of successfully fulfilling the customer’s catering order
• Enter orders into applicable software and export orders to corresponding location
• Manage catering delivery schedule based on location proximity
• Maximize store delivery schedules for efficiency and profitability
• Sell additional services by recognizing opportunities to upsell accounts by explaining and promoting new products
• Maintain customer database by entering and updating customer information and scheduling catering events
• Communicate directly with Taziki’s locations on upcoming orders, order issues and problem solving and resolution to issues
• Follow up with each customer regarding their catering experience
• Adhere to all company policies and procedures as established in the employee handbook

Work conditions/Hours/Travel: A flexible work schedule is necessary. Typical schedule averages 25-35 hours per week, Monday - Friday. Shifts may vary to include mornings, and/or evenings. No travel will be necessary.

Competencies:

Knowledge, Skills and Abilities - 

• Maintain a courteous, professional phone demeanor
• Ability to develop a quick rapport with guests
• Strong organizational skills, multi-tasking and time management skills
• Must be focused and detail-oriented
• Perform basic computer applications, functions, and data entry
• Willingness to work in a group atmosphere
• Ability to thrive independently
• Strong customer service and excellent listening skills
• Very articulate, excellent written and verbal communication
• Strong sales skills
• Ability to utilize and manage multi-line phone system
• Exercise good judgment when dealing with customer situations, complaints and initiate corrective action

Qualifications - 

• At least 18 years of age
• Must be reliable and punctual for each scheduled shift
• At least 1-year experience in a call center setting or equivalent experience required
• High School Diploma or equivalent
• Sales background preferred
• Must be available to work a flexible schedule
• Display an energetic, friendly personality
• Highest level of professionalism

Physical/Mental Requirements:

This position requires sitting for an extended amount of time, with the ability to manage a high volume of incoming calls. Position requires focus and attention to detail while taking catering orders utilizing the database system. 

Taziki’s is an Equal Opportunity Employer

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of an essential Freddy’s ingredient –

hospitality. Through outstanding hospitality, you see to it that every guest’s visit is a great one. As a member of the cheerful and energetic ColdLine team, you welcome guests, place their orders, keep the dining area tidy, and prepare

the delicious frozen custard treats.

> Part time/variable work schedules (up to 32 avg hours); Competitive Pay based on

experience.

Benefits, Rewards and Perks:

• Medical, Dental and Vision offered for Full Time!

• Next Day Pay Available!

• Fun and Exciting Environment!

• Cool Uniform Provided!

• Sick Time Accrues From Day for All Employees!

• 401K

• Opportunities to Advance and Grow!

• Cross Training in Multiple Positions!

• Online Access to Schedules!

• Flexible Schedules!

• Scholarships Available!

• Free Meals and Employee Discount!

• Amazing Team Centered Culture!

• Paid Training and Development!

• Potential Travel Opportunities!

Requirements (must be 15 or older):

To perform the job successfully, an individual should demonstrate the following

competencies: 

• Guest Service
• Dependability
• Attention to Detail
• Initiative
• Teamwork

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the wishes of the guest, as well as suggestively sell food and drinks. Work closely with Bussers and Hostesses to ensure guests receive excellent service.

Primary Responsibilities::

• Serve guests and create a warm and fun atmosphere for both guests and fellow employees.
• Perform all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objective of the position. Works to the restaurants “Sense of Urgency”.
• Arrive at work properly prepared for service according to policies.
• Answer any questions about food and drinks including ingredients of entrées, preparations and accompanying items.
• Greet newly seated guests in a friendly manner within 1 minute of being seated.
• Take drink order at guest greeting, deliver beverages and up sales. Take entire order and repeat order to guests for clarification.
• Suggestively sells menu items, such as appetizers, entrees, beverages and desserts.
• Enter order on POS computer system quickly and in proper sequence and use appropriate abbreviations and changes to ensure clarity to kitchen.
• Attend to guests needs when delivering food and check back with guests to ensure their satisfaction.
• Observe guests to respond to any additional needs.
• Ensure guests’ expectations have been exceeded. Obtain problem solving skills to resolve food or service issues.
• Maintain table appearance by pre-bussing, checking drink levels, removing clutter and providing extra napkins if necessary.
• Assume responsibility as a cashier, as that is part of your job.
• Accept payment and provide change or credit card sign off slip within 1-3 minutes of guest payment. Follow appropriate accounting procedures for closing checks, promo items, employee discounts & gift certificates.
• Uphold and maintain high quality customer service and hospitality at all times.
• Keep wait station clean. Set up & take down station according to opening and closing procedures.
• Adhere to company sanitation policies and procedures.
• Keep immediate supervisor fully informed of all problems, issues or unusual matters of significance and take prompt corrective action.
• Perform all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectiveness of the position.
• Maintain a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working atmosphere, which will be conducive to maximum employee morale, productivity, efficiency, and effectiveness.
• Monitor cleanliness of restrooms and outside perimeter of building.
• Maintain a clean, organized and stocked work area, notify manager of any shortages. Set up stocking area, restock & prepare stocking area at closing for startup the next day.
• Empty trash, sweep, mop &/or vacuum the restaurant floor when there is no support (Hostess, bussers) available.

Job Qualifications::

• Must be dressed neatly and well-groomed in company approved uniform at all times.
• Must be able to operate P.O.S. computer system, make change correctly and make credit card transactions accurately.
• Must be able to deliver plates, food and clear tables, which may require lifting of up to 30 lbs.
• Walk or stand most of 6-8 hour shift.
• Must be able to read menu items and speak English.
• Able to reach, bend, stoop and perform cleaning duties.
• Professional phone skills. Must be able to hear well with loud background noise, in order to answer telephone and respond to guest requests.
• Must be able to calmly respond to angry guests and notify a manager immediately if the matter cannot be corrected in a timely manner.
• Able to lift and carry supplies and bus tubs of up to 50 lbs. Up to 20 times per shift.
• Required to carry trays and supplies. Assist in re-stocking & detail cleaning of all aspects of the restaurant.
• Must be able to clearly communicate guest’s needs to other employees including bussers, hostess, and manager.

General Training Points::

• Always wear a genuine smile – enjoy yourself!
• Treat each guest as you would like to be treated, make the guest comfortable.
• Personalize your thank yous.
• Suggest appropriate drinks, offer Bloody Marys & mimosas, lattes.
• Understand what the guest is ordering – repeat when necessary.
• Show off your menu knowledge – Suggest specific items such as your favorites or popular items using descriptive words in your recommendations.
• Your knowledge of the menu and drinks will translate to the guest being more confident in your service.
• Work on the service basics (hospitality, knowledge, professionalism, timing, anticipation).
• Work on service awareness (smile, speed, teamwork, guest feedback).
• Organization is your key to success – develop a system.
• Communicate as you move through the restaurant (safety).
• Be aware of surrounding tables – Teamwork!
• Always be professional – maintain a positive attitude (even in busy times).
• Guest satisfaction and exceptional service is your first priority.
• A dissatisfaction is an opportunity to impress the guest by correcting the problem (get a manager involved).
• Review proper table set-ups.

Primary Responsibilities:

• Serve guests and create a warm and fun atmosphere for both guests and fellow employees.
• Perform all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objective of the position. Works to the restaurants “Sense of Urgency”.
• Arrive at work properly prepared for service according to policies.
• Answer any questions about food and drinks including ingredients of entrées, preparations and accompanying items.
• Greet newly seated guests in a friendly manner within 1 minute of being seated.
• Take drink order at guest greeting, deliver beverages and up sales. Take entire order and repeat order to guests for clarification.
• Suggestively sells menu items, such as appetizers, entrees, beverages and desserts.
• Enter order on POS computer system quickly and in proper sequence and use appropriate abbreviations and changes to ensure clarity to kitchen.
• Attend to guests needs when delivering food and check back with guests to ensure their satisfaction.
• Observe guests to respond to any additional needs.
• Ensure guests’ expectations have been exceeded. Obtain problem solving skills to resolve food or service issues.
• Maintain table appearance by pre-bussing, checking drink levels, removing clutter and providing extra napkins if necessary.
• Assume responsibility as a cashier, as that is part of your job.
• Accept payment and provide change or credit card sign off slip within 1-3 minutes of guest payment. Follow appropriate accounting procedures for closing checks, promo items, employee discounts & gift certificates.
• Uphold and maintain high quality customer service and hospitality at all times.
• Keep wait station clean. Set up & take down station according to opening and closing procedures.
• Adhere to company sanitation policies and procedures.
• Keep immediate supervisor fully informed of all problems, issues or unusual matters of significance and take prompt corrective action.
• Perform all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectiveness of the position.
• Maintain a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working atmosphere, which will be conducive to maximum employee morale, productivity, efficiency, and effectiveness.
• Monitor cleanliness of restrooms and outside perimeter of building.
• Maintain a clean, organized and stocked work area, notify manager of any shortages. Set up stocking area, restock & prepare stocking area at closing for startup the next day.
• Empty trash, sweep, mop &/or vacuum the restaurant floor when there is no support (Hostess, bussers) available.

Job Qualifications:

• Must be dressed neatly and well-groomed in company approved uniform at all times.
• Must be able to operate P.O.S. computer system, make change correctly and make credit card transactions accurately.
• Must be able to deliver plates, food and clear tables, which may require lifting of up to 30 lbs.
• Walk or stand most of 6-8 hour shift.
• Must be able to read menu items and speak English.
• Able to reach, bend, stoop and perform cleaning duties.
• Professional phone skills. Must be able to hear well with loud background noise, in order to answer telephone and respond to guest requests.
• Must be able to calmly respond to angry guests and notify a manager immediately if the matter cannot be corrected in a timely manner.
• Able to lift and carry supplies and bus tubs of up to 50 lbs. Up to 20 times per shift.
• Required to carry trays and supplies. Assist in re-stocking & detail cleaning of all aspects of the restaurant.
• Must be able to clearly communicate guest’s needs to other employees including bussers, hostess, and manager.

General Training Points:

• Always wear a genuine smile – enjoy yourself!
• Treat each guest as you would like to be treated, make the guest comfortable.
• Personalize your thank yous.
• Suggest appropriate drinks, offer Bloody Marys & mimosas, lattes.
• Understand what the guest is ordering – repeat when necessary.
• Show off your menu knowledge – Suggest specific items such as your favorites or popular items using descriptive words in your recommendations.
• Your knowledge of the menu and drinks will translate to the guest being more confident in your service.
• Work on the service basics (hospitality, knowledge, professionalism, timing, anticipation).
• Work on service awareness (smile, speed, teamwork, guest feedback).
• Organization is your key to success – develop a system.
• Communicate as you move through the restaurant (safety).
• Be aware of surrounding tables – Teamwork!
• Always be professional – maintain a positive attitude (even in busy times).
• Guest satisfaction and exceptional service is your first priority.
• A dissatisfaction is an opportunity to impress the guest by correcting the problem (get a manager involved).
• Review proper table set-ups.

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serving a great product in a friendly environment. The experiences we can provide you are an excellent stepping-stone to a successful future in the world of business. We also offer many other great benefits such as:

• A fun work environment where you can positively influence others.
• Flexible schedules which include being closed on Sundays.
• Learn first-hand from an experienced Owner/Operator that cares about you personally and is actively involved in the community.
• Leadership opportunities to gain real world management experience to help you reach your professional goals.
• Competitive pay.

We ask you to:

• Have a High School diploma or equivalent required; college degree preferred
• Have the ability to communicate effectively in English
• Be at least 18 years of age
• Be willing and able to work a flexible schedule
• Have the ability to lift and carry 10-65 lbs.
• Have a valid driver's license, reliable transportation and proof of insurance

Requirements and Responsibilities:

We are looking for applicants who exhibit the following qualities:

• Consistency and Reliability
• Cheerful and Positive Attitude
• Values Teamwork
• Loves Serving and Helping Others

Applicants must be able to:

• Smile
• Create and Maintain Eye Contact
• Make Emotional Connections with Guests
• Honors and encourages others to follow the visions and values of the restaurant
• Ability to multitask & quickly, yet thoroughly
• Team-oriented, adaptable, dependable, and strong work ethic
• Ability to communicate effectively with guests and team members

Applicants will also be expected to be able to work on their feet for several hours at a time. Prior experience is preferred, but not necessary.

Requirements and Responsibilities

We are looking for applicants who exhibit the following qualities:

• Consistency and Reliability
• Cheerful and Positive Attitude
• Values Teamwork
• Loves Serving and Helping Others

Applicants must be able to:

• Smile
• Create and Maintain Eye Contact
• Make Emotional Connections with Guests
• Honors and encourages others to follow the visions and values of the restaurant
• Ability to multitask & quickly, yet thoroughly
• Team-oriented, adaptable, dependable, and strong work ethic
• Ability to communicate effectively with guests and team members

Applicants will also be expected to be able to work on their feet for several hours at a time. Prior experience is preferred, but not necessary.

We ask you to

• Have a High School diploma or equivalent required; college degree preferred
• Have the ability to communicate effectively in English
• Be at least 18 years of age
• Be willing and able to work a flexible schedule
• Have the ability to lift and carry 10-65 lbs.
• Have a valid driver's license, reliable transportation and proof of insurance

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flexible job you’re excited about, co-workers you enjoy, and work you can be proud of. You can find that at Taziki’s. Experience is great, but not required - we can teach you everything you need!

WHAT YOUR TEAMMATES SAY:

“I enjoyed working at Taziki's. I was friends with all of my co-workers so it felt like a family! I had good pay and great hours! I enjoyed learning how to do a lot of things in the kitchen!”

“It has been by far my favorite job. I love the brand and what Taziki's stands for. The food is all fresh every day, everything is made that morning.”

YOUR ROLE AS A TAZIKI’S CASHIER:

• Being a Taziki’s Ambassador to guests for our service, our menu, our story, and our culture
• Understanding and using POS (point of sale register)
• Following proper cash handling and payment procedures
• Maintaining Health Department Standards throughout each shift
• Following proper Alcohol Handling policies and procedures
• Performing shift side work including opening and closing duties

THE IDEAL TEAM MEMBER:

• Experienced preferred but not required - we will train you!
• Energetic, ready to learn, and loves fresh food
• Good communication and hospitality skills
• Ability to work with passion and urgency in a fast-paced environment
• Ability to work independently and collaborate with the team as necessary
• Work flexible schedule
• Dependable, reliable and trustworthy
• Professional attitude and respect for coworkers, establishment, and the brand

ALL EMPLOYEES MUST:

• Understand and abide by all company standards and policies (provided in your handbook)
• Must obtain a Food Handler’s card shortly after beginning employment

YOUR WORKING CONDITIONS/HOURS:

A typical work day at Taziki’s may look like:

• Morning shift - 9am - 4pm*
• Evenings - 4pm - 10pm*
• Weekends- when applicable
• Holidays - when applicable (CLOSED Thanksgiving & Christmas)

*Hours will vary by store.

YOUR PHYSICAL REQUIREMENTS: (with or without reasonable accommodation)

• Walking/ standing for extended periods
• Reaching
• Bending
• Lifting/ carrying up to 30 pounds
• Wiping

Taziki’s is an Equal Opportunity Employer

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