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and Shift Coordinators. This position has direct interactions with Guests and members of the field operations team.

Summary Of Essential Duties And Responsibilities:

• Greets guests with a smile while receiving orders and processing payments
• Prepares and packages food and drink products
• Responsible for maintaining the cleanliness of the restaurant at all times including dining room, restroom & exterior
• Maintains health and safety standards in work areas
• Unloads and stocks inventory items as needed
• Prompt and regular attendance on assigned shifts
• Follows Burger King uniform and grooming standards and policies

Qualifications And Skills:

• Must be at least sixteen (16) years of age
• Comfortable working in a fast-paced environment
• Ability to interact in a positive and professional manner with guests and coworkers
• Willingness to learn all areas of restaurant operations & work multiple stations
• Available to work evenings, weekends, and holidays

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enter the restaurant (within 30 seconds) and seat them as soon as a table is available.

Rotate station seating to ensure the quality of guest service.

May handle guest complaints, inquire about the quality of the dining experience, thank guests, and invite them to return.

Answer the telephone, take messages, and take and complete all To Go orders.

Maintain a waiting list as necessary.

Check restrooms hourly to ensure proper stock levels and cleanliness.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly is required to stand, walk, and talk, hear, and be aware of surroundings. The employee frequently is required to use hands to finger, handle, or feel objects, tools or controls. The employee occasionally is required to stoop, kneel, crouch, or crawl. The employee occasionally must lift and/or move up to 25 pounds.

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set forth in the IHOP SOP manuals.

Memorize and apply all IHOP – specialized galley terminology, plating, menu items, procedures, galley utensils, abbreviations, and methodologies.

Maintain a clean and sanitary work station.

Comply with all local and SOP health, sanitation, and safety guidelines.

Comply with IHOP uniform and appearance standards per SOP guidelines.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee regularly is required to stand, walk, and talk. The employee frequently is required to use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear, and be aware of surroundings; and taste or smell. The employee regularly must lift and/or move up 10 pounds and occasionally lift and/or move up to 100 pounds. Specific vision abilities required by this job include close vision and distance vision.

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of the District Manager and directly manages a team of an Assistant Manager, Hourly Shift Coordinators and Team Members (20-45 employees).

Summary Of Responsibilities::

PROFITABILITY

• Has primary accountability for the restaurant P&L and actively manages towards desired financial outcomes
• Reviews key P&L lines to increase profitability for the restaurant
• Drives sales through proactive guest service, people development & operations management

GUEST

• Motivates and directs team members to exceed guest expectations with accurate, friendly, and fast service in a clean facility
• Manages the guest experience through operations and timely response to Guest issues
• Problem solves guest feedback systems to determine root-causes and develops action plans to address issues
• Identifies and interacts with the community to engage the prospective guest and execute local marketing initiatives

PEOPLE

• Leads the restaurant’s recruitment and selection process to build and retain an effective restaurant team
• Onboards new team members by training and guiding them through the certification process
• Inspires the restaurant team by effectively managing individual and team recognition programs
• Provides coaching and feedback to Team Members, Shift Coordinators, and Assistant Managers to increase the restaurant team’s capabilities and raise restaurant performance

OPERATIONS

• Manages restaurant labor using optimal Manager staffing and Team Member scheduling
• Enforces compliance with government regulations, employment laws, and BKC policies
• Ensures that restaurant upholds operational and brand standards

*Performs duties of the Assistant Manager & Hourly Shift coordinator when necessary

Qualifications And Skills:

• Must be at least eighteen (18) years of age
• High School Diploma or GED required, 2 years of college preferred
• 1-2 years of previous restaurant management experience
• Strong understanding of P&L management & drivers of restaurant profitability
• Ability to prioritize own and others’ work and time to meet deadlines and objectives
• Demonstrated leadership skills
• Demonstrated understanding of guest service principles
• Available to work evenings, weekends, and holidays
• Ability to work long and/or irregular shifts as needed, for the proper functioning of the restaurant

*BKC is an equal opportunity employer and we encourage all qualified applicants to apply

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