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and serve them with enthusiasm in a clean, fast-paced environment. They work as part of a team to meet our Guests’ needs and give them a reason to come back.

Disclaimer::

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

Responsibilities:

Team Environment:

• Work well and interacts with others respectfully
• Respond positively to coaching and feedback
• Communicate with team members
• Able to learn and execute multiple tasks

 

Operational Excellence:

• Provide great guest service
• Resolve guest issues
• Follow Brand standards, recipes, and systems
• Follow safety, food safety and sanitation guidelines; comply with all applicable laws
• Maintain clean and neat work environment

 

Profitability:

• Execute restaurant standards and marketing initiatives
• Handle POS transactions and payments with accuracy
• Prepare and deliver all products according to Brand standards

Skills and Qualifications

• Fluent in English
• Basic computer skills
• Capable of counting money and making change
• Able to operate restaurant equipment (minimum age requirements may apply)

Benefits:

• TIPS!
• Flexible Schedules
• Competitive Pay
• Career Advancement

Benefits

• TIPS!
• Flexible Schedules
• Competitive Pay
• Career Advancement

Responsibilities

Team Environment:

• Work well and interacts with others respectfully
• Respond positively to coaching and feedback
• Communicate with team members
• Able to learn and execute multiple tasks

 

Operational Excellence:

• Provide great guest service
• Resolve guest issues
• Follow Brand standards, recipes, and systems
• Follow safety, food safety and sanitation guidelines; comply with all applicable laws
• Maintain clean and neat work environment

 

Profitability:

• Execute restaurant standards and marketing initiatives
• Handle POS transactions and payments with accuracy
• Prepare and deliver all products according to Brand standards

Skills and Qualifications

• Fluent in English
• Basic computer skills
• Capable of counting money and making change
• Able to operate restaurant equipment (minimum age requirements may apply)

Disclaimer:

You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.

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experiences, operational excellence and for helping to build profitable top line sales. They are responsible for the overall operation of the restaurant according to Dunkin’ Donuts standards, franchisee standards and in compliance with all applicable laws.

Competencies:

Great Focus:

• Understands and exceeds guest expectations, needs and requirements
• Develops and maintains guest
• Displays a sense of urgency with guests
• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through
• Resolves guest concerns by following Brand recommended guest recovery process

Passion for:

• Sets and maintains high standards for self and others, acts as a role model
• Consistently meets or exceeds goals
• Contributes to the overall team performance; understands how his/her role relates to others
• Sets, prioritizes and maintains focus on important goals
• Reads and interprets reports to establish goals and deliver results
• Seeks ideas and best practices from other individuals, teams, and networks and applies this knowledge to achieve results

Problem Solving and Decision Making:

• Identifies and resolves issues and problems
• Uses information at hand to make decisions and solve problems; includes others when necessary
• Identifies root cause of a problem and implements a solution to prevent from occurring
• Empowers others to make decisions and resolve issues

Interpersonal Relationships & Influence:

• Develops and maintains relationships with team
• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments
• Encourages collaboration 
• Leads others; negotiates and takes effective action

Building Effective Teams

• Identifies and communicates team goals
• Monitors progress, measures results and holds others accountable 
• Creates strong morale and engagement within the team
• Accepts responsibilities for personal and team commitments
• Recognizes and rewards employee’s strengths, accomplishments and development
• Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources

Conflict Management

• Seeks to understand conflict through active listening
• Recognizes conflicts as an opportunity to learn and improve
• Resolves situations using facts involved, ensuring consistency with policies and procedures
• Escalates issues as appropriate

Developing Direct Reports and Others

• Works collaboratively with employees to create individual development plans to strengthen employee’s knowledge and skills
• Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly
• Provides challenging assignments for the purpose of developing others
• Uses coaching and feedback opportunities to improve performance
• Identifies training needs and supports resources for development opportunities

Business and Financial Acumen

• Understands guest and competition; translates and applies own expertise to address business opportunities
• Approaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement change
• Has a working knowledge of profit and loss and other key financial measurements in order to identify business trends, make adjustments accordingly and set goals
• Understands, analyzes and communicates the key performance/profit levers and manages to these measures

Skills and Qualifications:

• Fluent in English
• Math and financial management
• Restaurant, retail, or supervisory experience
• At least 18 years of age (where applicable)
• High School diploma, or equivalent

Responsibilities:

Team Environment:

• Hire, train and develop their employees
• Communicate job expectations to their employees
• Plan, monitor, appraise and review their employees’ job performance
• Provide coaching and feedback; disciplines when appropriate

Operational Excellence:

• Create and maintain a guest first culture in the restaurant
• Ensure all shifts are appropriately staffed to achieve guest service goals
• Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws
• Ensure Brand standards and systems are executed
• Prepare and complete action plans; implement production, productivity, quality and guest service standards
• Complete audits and implement plans to drive system improvements

Profitability:

• Control costs to help maximize profitability
• Execute all in-restaurant marketing promotions in a timely manner
• Execute new product roll-outs including team training, marketing and sampling
• Set sales goals and track results

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delivering great and friendly guest experiences and profitable top line sales. They assist in the development of Crew and Shift Leaders and fulfill accountabilities assigned by the Restaurant Manager.

Competencies:

Great Focus:

• Understands and exceeds guest expectations, needs and requirements

• Displays a sense of urgency with guests

• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through

• Resolves guest concerns by following Brand recommended guest recovery process

 

Passion for:

• Sets and maintains high standards for self and others, acts as a role model

• Consistently meets or exceeds goals

• Contributes to the overall team performance; understands how his/her role relates to others

• Sets, prioritizes and maintains focus on important activities

• Reads and interprets reports to establish goals and deliver results

• Seeks ideas and best practices from other individuals, teams, and networks and applies them

 

Problem Solving and Decision Making:

• Identifies and resolves issues and problems

• Uses information at hand to make decisions and solve problems; includes others when necessary

• Identifies root cause of a problem and implements a solution to prevent from recurring

• Empowers others to make decisions and resolve issues

 

Interpersonal Relationships & Influence:

• Develops and maintains relationships with team members

• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

• Encourages collaboration and teamwork

• Leads others; negotiates and takes effective action

Building Effective Teams:

• Identifies and communicates team goals

• Monitors progress, measures results and holds others

• Creates strong morale and engagement within the team

• Accepts responsibilities for personal and team commitments

• Recognizes and rewards employee’s strengths, accomplishments and development

• Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources

 

Conflict Management:

• Seeks to understand conflict through active listening

• Recognizes conflicts as an opportunity to learn and improve

• Resolves situations using facts involved, ensuring consistency with policies and procedures

• Escalates issues as appropriate

• Developing Direct Reports and Others

• Works collaboratively with employees to create individual development plans to strengthen employee’s knowledge and skills

• Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly

• Provides challenging assignments for the purpose of developing others

• Uses coaching and feedback opportunities to improve performance

• Identifies training needs and supports resources for development opportunities

 

Developing Direct Reports and Others:

• Works collaboratively with employees to create individual development plans to strengthen employee’s knowledge and skills

• Regularly discusses progress towards goals, reviews performance and adjusts development plans

• Provides challenging assignments for the purpose of developing others

• Uses coaching and feedback opportunities to improve performance

• Identifies training needs and supports resources for development opportunities

 

Business and Financial Acumen:

• Understands guest and competition; translates and applies own expertise to address business opportunities

• Approaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement change

• Has a working knowledge of profit and loss and other key financial measurements in order to identify business trends, make adjustments accordingly and set goals

• Understands, analyzes and communicates the key performance/profit levers and manages to these measures

Skills and Qualifications:

• Fluent in English
• Restaurant, retail, or supervisory experience
• Basic computer skills
• At least 18 years of age (where applicable)
• Basic writing skills  
• High School diploma, or equivalent
• Proficent in math and financial management 

Responsibilities:

Team Environment:

• Assist to recruit, hire, onboard and develop employees
• Communicate job expectations to employees
• Hold team members accountable for their behavior and performance, addressing concerns promptly
• Support the development of team members 

Operational Excellence:

• Create and maintain a guest first culture in the restaurant
• Ensure all shifts are appropriately staffed to achieve guest service goals
• Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws
• Ensure Brand standards, recipes and systems are executed
• Help prepare and complete action plans; implement production, productivity, quality and guest service standards
• Review guest feedback and restaurant assessment results and implement action plans to drive system improvements

 Profitability:

• Control costs to help maximize profitability
• Execute all in-restaurant marketing promotions in a timely manner
• Execute new product roll-outs including team training, marketing and sampling
• Drive sales goals and track results

Responsibilities

Team Environment:

• Assist to recruit, hire, onboard and develop employees
• Communicate job expectations to employees
• Hold team members accountable for their behavior and performance, addressing concerns promptly
• Support the development of team members 

Operational Excellence:

• Create and maintain a guest first culture in the restaurant
• Ensure all shifts are appropriately staffed to achieve guest service goals
• Maintain safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines; comply with all applicable laws
• Ensure Brand standards, recipes and systems are executed
• Help prepare and complete action plans; implement production, productivity, quality and guest service standards
• Review guest feedback and restaurant assessment results and implement action plans to drive system improvements

 Profitability:

• Control costs to help maximize profitability
• Execute all in-restaurant marketing promotions in a timely manner
• Execute new product roll-outs including team training, marketing and sampling
• Drive sales goals and track results

Skills and Qualifications

• Fluent in English
• Restaurant, retail, or supervisory experience
• Basic computer skills
• At least 18 years of age (where applicable)
• Basic writing skills  
• High School diploma, or equivalent
• Proficent in math and financial management 

Competencies

Great Focus:

• Understands and exceeds guest expectations, needs and requirements

• Displays a sense of urgency with guests

• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through

• Resolves guest concerns by following Brand recommended guest recovery process

 

Passion for:

• Sets and maintains high standards for self and others, acts as a role model

• Consistently meets or exceeds goals

• Contributes to the overall team performance; understands how his/her role relates to others

• Sets, prioritizes and maintains focus on important activities

• Reads and interprets reports to establish goals and deliver results

• Seeks ideas and best practices from other individuals, teams, and networks and applies them

 

Problem Solving and Decision Making:

• Identifies and resolves issues and problems

• Uses information at hand to make decisions and solve problems; includes others when necessary

• Identifies root cause of a problem and implements a solution to prevent from recurring

• Empowers others to make decisions and resolve issues

 

Interpersonal Relationships & Influence:

• Develops and maintains relationships with team members

• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

• Encourages collaboration and teamwork

• Leads others; negotiates and takes effective action

Building Effective Teams:

• Identifies and communicates team goals

• Monitors progress, measures results and holds others

• Creates strong morale and engagement within the team

• Accepts responsibilities for personal and team commitments

• Recognizes and rewards employee’s strengths, accomplishments and development

• Listens to others, seeks mutual understanding and welcomes sharing of information, ideas and resources

 

Conflict Management:

• Seeks to understand conflict through active listening

• Recognizes conflicts as an opportunity to learn and improve

• Resolves situations using facts involved, ensuring consistency with policies and procedures

• Escalates issues as appropriate

• Developing Direct Reports and Others

• Works collaboratively with employees to create individual development plans to strengthen employee’s knowledge and skills

• Regularly discusses progress towards goals, reviews performance and adjusts development plans accordingly

• Provides challenging assignments for the purpose of developing others

• Uses coaching and feedback opportunities to improve performance

• Identifies training needs and supports resources for development opportunities

 

Developing Direct Reports and Others:

• Works collaboratively with employees to create individual development plans to strengthen employee’s knowledge and skills

• Regularly discusses progress towards goals, reviews performance and adjusts development plans

• Provides challenging assignments for the purpose of developing others

• Uses coaching and feedback opportunities to improve performance

• Identifies training needs and supports resources for development opportunities

 

Business and Financial Acumen:

• Understands guest and competition; translates and applies own expertise to address business opportunities

• Approaches situations with an innovative mind and looks beyond the obvious to deliver solutions and implement change

• Has a working knowledge of profit and loss and other key financial measurements in order to identify business trends, make adjustments accordingly and set goals

• Understands, analyzes and communicates the key performance/profit levers and manages to these measures

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friendly guest experience. They set goals, provide job assignments, and motivate others, celebrating successes and providing timely feedback.

Competencies:

Great Focus:

• Understands and exceeds guest expectations, needs and requirements

• Displays a sense of urgency with guests

• Seeks ways to improve guest satisfaction; asks questions, commits to follow-through

• Resolves guest concerns by following Brand recommended guest recovery process

 

Passion for:

• Sets and maintains high standards for self and others, acts as a role model

• Consistently meets or exceeds goals

• Contributes to the overall team performance; understands how his/her role relates to others

 

Problem Solving and Decision Making:

• Identifies and resolves issues and problems

• Uses information at hand to make decisions and solve problems; includes others when necessary

 

Interpersonal Relationships & Influence:

• Develops and maintains relationships with team members

• Operates with integrity; demonstrates honesty, treats others with respect, keeps commitments

Skills and Qualifications:

• Fluent in English
• Restaurant, retail, or supervisory experience
• Math and writing skills
• Basic computer skills
• At least 18 years of age (where applicable)
• High School diploma or equivalent, preferred

Responsibilities:

Team Environment:

• Support a respectful team environment
• Communicate shift priorities, goals and results with team members
• Support the training of crew members as requested
• Provide coaching and feedback to crew members

Operational Excellence:

• Create and maintain a guest first culture in the restaurant
• Resolve guest issues
• Ensure Brand standards, recipes, and systems are executed
• Maintain a safe, secure, and healthy work environment by following and enforcing safety, food safety and sanitation guidelines; comply with local and state laws

 

Profitability:

• Drive sales goals and results
• Execute restaurant standards and marketing initiatives
• Manage cash over/short during shift
• Ensure all products are prepared according to Brand standards

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information and guidance regarding vehicle service.

Work Environment

Jiffy Lube is in the customer service industry and having a “positive attitude” at the service center is essential. Attitude is a state of mind or feeling and is displayed or translated by actions. A “positive attitude” represents the people skills required at Jiffy Lube. Individuals with “positive attitudes” are: Friendly | Courteous | Enthusiastic | Sincere | Positive | Helpful | Concerned

Major Duties and Responsibilities

Drive vehicles with automatic and manual transmissions.

• Make excellent customer service a top priority; exemplifies the behavior.
• Competently perform all authorized services provided by Jiffy Lube.
• Explain benefits of services & products to customers.
• Look up information for various applications.
• Operate point-of-sale computer system.
• Perform multi-point “Signature Service Oil Change”: drain oil and change oil filter; inspect vehicle; lubricate vehicle; check/fill various fluids; check/replace various vehicle filters; vacuum vehicle; clean exterior vehicle windows; inflate tires.
• Greet customers.
• Answer phones.
• Ensure all safety protocols are strictly followed at all times.

Expected Outcomes

• All interactions with customers will be positive, courteous, polite, and respectful.
• All sales will be ethical; the CSA will never sell a customer something they don’t need or use pressure or scare tactics to make a sale.
• Every service review will leave the customer either 100% maintained, or 100% informed.
• CSA will meet or exceed the ticket average goal for their service center.

Computer Skills

• Operate point-of-sale computer system.
• Basic computer skills.

Other Duties

Responsible for the condition of the store:

• Clean the facility, tools, and equipment.
• Maintain the building and all equipment.
• Stock shelves.
• Inflate stocked tires.
• Clean service center windows.
• Other duties as needed.

Minimum Qualifications

• Valid driver’s license.
• Good verbal communication skills; able to read and write in English.
• Excellent customer service skills.
• Basic proficiency in Open Office products.

Physical Requirements

Employee must be able to:

• Work in extreme hot and cold weather.
• Move quickly up and down stairs (8.5-ft. vertical decline, approximately 14 stair steps).
• Work around moving objects, such as vehicles and engines; always follow safety protocols.
• Communicate well with other employees using a command system, due to noisy environment.
• Interact clearly with customers and employees in a noisy environment.
• Bend back at hips, to work under the hood of vehicles.
• Do deep knee bends (squat) to inflate tires.
• Stand on feet for 10-hour shifts.
• Lift minimum 40 pounds, often.
• Raise arms above head.
• Push a broom.
• Mop a floor.

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