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Responsibilities

Ensure each pet is treated with respect and dignity

Ensure all pets have fresh water

Walk dogs on leash to and from outside exercise areas

Engage in play activities with pets including: fetch, exercise walks, chase, follow the leader, daycare, recall and basic obedience games, etc.

Alert supervisors to any changes in pet behavior or demeanor

Follow all standards of safety with regards to handling pets

Clean and sanitize all pet enclosures, exercise yards, and common areas.  Use disinfectants and other chemicals safely as instructed by the supervisor

Clean up poop, urine and any vomit several times throughout your shift; make accurate records of eliminations

Assist Supervisors with daily tasks as needed

Ensure pets feel at home and loved by providing attention and cuddles whenever possible

Work with a team who all exemplify these qualities

A passion for animals and animal care, especially dogs + cats. Willing to learn animal behavior to ensure their safety

Focuses on safe and gentle handling. Forceful, aversive, aggressive handling, vocalizing or treatment will not be tolerated

Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping

Conflict Resolution - Ability to handle conflict with tact and diplomacy

Good team work and willingness to assist other departments as necessary

Cheerful, friendly, positive team-oriented attitude

Strong attention to detail, especially where documentation is concerned. 

Reliable, punctual, and dependable

Ability to work a flexible schedule, including holidays and weekends

Ability to take direction well and apply it independently 

Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound

Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently 

Must be comfortable being around cats and dogs of all sizes and physically able to handle dogs of all sizes and to lift up to 60 lbs. 

Other duties as assigned

Benefits

All employees can take advantage of free and discounted pet services as well as our 401(k) program with matching funds.  City Bark also offers an excellent benefits program for full-time employees including health and dental insurance, life insurance, vision care, and paid sick and vacation time.

Equal Employment Opportunity

NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual

As a Team Member, you learn the art of creating the Freddy’s experience. You will be a member of the highly talented team that communicates with guests, takes orders and ensures each tasty menu offering is complete to perfection. As you showcase your skills throughout Freddy’s, you see to it that quality, accuracy, and timeliness are part of every guest’s visit. Freddy’s strives to deliver a mix of fun, great food, and honest hospitality. 

> Full and Part time/variable work schedules (up to 40 avg hours); Competitive Pay based on experience.

Rewards and Perks:

• Next Day Pay Available!

• Medical, Dental and Vision offered for Full Time!

• 401k

• Fun and Exciting Environment!

• Cool Uniform Provided!

• Sick Time Accrues From Day for All Employees!

• Opportunities to Advance and Grow!

• Cross Training in Multiple Positions!

• Online Access to Schedules!

• Flexible Schedules!

• Scholarships Available!

• Free Meals and Employee Discount!

• Amazing Team Centered Culture!

• Paid Training and Development!

• Potential Travel Opportunities!

Requirements (must be 15 or older):

To perform the job successfully, an individual should demonstrate the following competencies:

• Hospitality
• Dependability
• Attention to Detail
• Initiative
• Teamwork

Equal Employment Opportunity:

NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Work with a team who all exemplify these qualities:

• A passion for animals and animal care, especially dogs + cats. Willing to learn animal behavior to ensure their safety.
• Focuses on safe and gentle handling. Forceful, aversive, aggressive handling, vocalizing or treatment will not be tolerated.
• Customer Service Oriented - Ability to take care of the customers’ needs while following company procedures. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance. Build trust with customers.
• Willing and able to communicate directly with clients, both written and orally, about their dog. 
• Must be able to multitask and be very detailed oriented. Must be able to start and stop work. 
• Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping.
• Conflict Resolution - Ability to handle conflict with tact and diplomacy
• Good team work and willingness to assist other departments as necessary
• Cheerful, friendly, positive team-oriented attitude
• Strong attention to detail, especially where documentation is concerned. Ability to work in computer systems such as Microsoft Office.
• Reliable, punctual, and dependable
• Ability to work a flexible schedule, including holidays and weekends
• Ability to take direction well and apply it independently 
• Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound
• Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently 
• Physically able to handle dogs of all sizes and to lift up to 60 lbs. 
• Other duties as assigned.

Responsibilities:

• Provide impeccable customer service by following our Service Foundation principles. You will ensure that each customer is treated with respect and dignity in order to develop and maintain strong relationships.
• Answer all incoming calls, respond to voicemails and emails. 
• Make boarding reservations; book grooming, training, and temperament test appointments. Schedule daycare reservations.
• Manage cash, check, and credit card transactions and reporting/reconciling
• Gets to know clients and their pet’s names on a regular basis
• Obtain all information related to a pet’s visit; ensure accuracy of all information.This includes client information as well as pet information. Input all information into resort computer systems. 
• Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed. 
• Have general knowledge of all services offered at site and be able to provide solutions to the clients needs.
• Obtain vaccination records from veterinary offices and input into the computer.
• Assists in managing waitlists on weekends/peak season/holidays and ensures that rooms are utilized to maximum capacity.
• Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary.
• Help initiate “white glove” treatment to our best customers, ie. Call best customers well before peak seasons to secure reservations before we are “sold out”.
• Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals. Promptly address any uncomfortable situations with customers
• Ensure the facility meets or exceeds expectations with regards to cleanliness and safety.
• Notifying manager on duty or ordering when levels of inventory are low
• Ensure all common areas (lobby and employee spaces) are well maintained, clean and free from hazards
• Consult with other departments

A Day In The Life:

You come to work daily with a smile on your face and excited to help serve our pet parents and their furry friends. You’ll be in our branded gear and help run our lobby and curbside service by greeting everyone as they come in and solving whatever their need is -- check in, check out, answering questions, booking reservations and tailoring our service offerings to their needs. Your ultimate goal is to find out how we can best serve the pet parent and provide them solutions. You’ll use one of your 15 hands to answer phones, take a dog to their destination for the day, hand out some treats or run some credit cards. You’ll not only communicate with the dog(s), but also have a lot of interaction with mom and dad. You’ll document what you are seeing and be ready to share with your manager and the pet parent. And let’s not forget -- you’re probably going to scoop some poop, clean up some pee, go home with some fur on you and get lots of sloppy kisses!

About US:

We’re a fun-loving, quirky, crazy-hardworking (sometimes just crazy) big

family. You could say we’re only serious about two things – serving great food

and taking care of people. We love what we do and are looking for a leader who

will uphold our culture and drive store performance.

About YOU:

You thrive in a fast paced, upbeat environment and are a natural motivator. You

foster teamwork and genuine connection and seeing each team member grow feels

like the ultimate reward. You’re diligent, reliable, and aligned with our core

beliefs around teamwork, inclusivity, respect, passion and FUN!

Requirements:

The best part? Our Team Members are hired to stay, with advancement into management as the goal. And our best employees are the ones driven to do more for our guests, the business and themselves.

Details:

• Must be at least 16 years old
• Part-time and Full-time positions available

Benefits:

We treat them like family, with free uniforms, no late shifts, no fryers and a menu that you can be proud of. But that's not all. Read about what makes a job with us better:

• Competitive hourly wage plus TIPS!
• For FT Eligible Team Members, Health, 401k, STD/LTD, Paid Leave, Sick Time
• Same day pay! You don't have to wait 2 weeks to get paid!
• NO late nights
• Training program
• FREE Food (Healthy AND free = Boom goes the Dynamite!)
• Growth opportunities for advancement into upper management
• Fun, MAD, upbeat environment

Our values:

Madness Matters: You Be You, MADocracy: Shoulder to Shoulder, MAD Passion: We Bleed

Green, MADfetti: Have Work at Fun (we’ll explain more during the interview process!)

About US:

We’re a fun-loving, quirky, crazy-hardworking (sometimes just crazy) big

family. You could say we’re only serious about two things – serving great food

and taking care of people. We love what we do and are looking for a leader who

will uphold our culture and drive store performance.

About YOU:

You thrive in a fast paced, upbeat environment and are a natural motivator. You

foster teamwork and genuine connection and seeing each team member grow feels

like the ultimate reward. You’re diligent, reliable, and aligned with our core

beliefs around teamwork, inclusivity, respect, passion and FUN!

Requirements:

The best part? Our Team Members are hired to stay, with advancement into management as the goal. And our best employees are the ones driven to do more for our guests, the business and themselves.

Details:

• Must be at least 16 years old
• Part-time and Full-time positions available

Benefits:

We treat them like family, with free uniforms, no late shifts, no fryers and a menu that you can be proud of. But that's not all. Read about what makes a job with us better:

• Competitive hourly wage plus TIPS!
• For FT Eligible Team Members, Health, 401k, STD/LTD, Paid Leave, Sick Time
• Same day pay! You don't have to wait 2 weeks to get paid!
• NO late nights
• Training program
• FREE Food (Healthy AND free = Boom goes the Dynamite!)
• Growth opportunities for advancement into upper management
• Fun, MAD, upbeat environment

Our values:

Madness Matters: You Be You, MADocracy: Shoulder to Shoulder, MAD Passion: We Bleed

Green, MADfetti: Have Work at Fun (we’ll explain more during the interview process!)