Post a Job to Hire in Madisonville, Kentucky

and positively engage guests in the restaurant.  

Accurately accept the guests’ orders and process payments. 

Address and resolve all guest inquiries and concerns in a timely manner.

Maintain a safe, secure, and comfortable area for guests and team members.

Ensure that all orders are properly handled and presented with the greatest care and concern for accuracy, quality and guest satisfaction.

Keep service area stocked; clean dining room tables and floor; clean and restock restrooms. 

Minimum Requirements:

• Must be at least 16 years of age.  No previous experience required.
• Must have reliable transportation.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and training materials.

Physical Demands/Working Conditions:

While performing duties of this role, the employee is regularly required to stand and walk; talk and hear to communicate with employees; and taste/smell.  The employee is frequently required to handle, feel and reach with hands and arms.  The employee is occasionally required to sit, climb, or balance; and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required for this role include peripheral vision and the ability to adjust focus.  The employee is occasionally exposed to cooking fumes.  The noise level in the work environment is usually moderate.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

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The Assistant General Manager is a leader in the restaurant, working closely with the Restaurant General Manager to successfully carry out the policies and procedures of the company and ensuring profitability.

Service:

• Ensures 100% satisfaction for all LJS guests
• Solves customer concerns immediately utilizing BAM! and ensures they leave happy and satisfied
• Lead team in ensuring Voice of the Customer (VOC) feedback is collected and acted upon
• Motivates Team Members to perform at or above expected performance levels
• Ensures staffing levels meet guest service requirements at all times

People/Culture:

• Treats all Team Members with respect while fostering a sense of teamwork and accountability
• Accountable for positive engagement at every guest encounter

Product:

• Ensures staffing levels meet guest service requirements at all times
• Treats all Team Members with respect while fostering a sense of teamwork and accountability
• Accountable for positive engagement at every guest encounter
• Ensures all ingredients and menu items are stored, handled, prepared, and presented with the greatest concern for food safety, accuracy, quality, and guest satisfaction
• Positively impacts profitability by effectively managing product projections and controlling waste
• Provides, to every guest, a come-back quality service and taste experience

Place:

• Maintains a clean, safe, and comfortable environment for guests and Team Members
• Clean as you go mentality Ensure the restaurants interior and exterior, including furnishings and equipment, are clean and in excellent working condition at all times
• Provides an environment that encourages guests to return

Leadership:

• Answers Team Member questions, helps with Team Member problems, and oversees Team Member work for quality and guideline compliance
• Communicates deadlines and sales goals to team members
• Develops strategies to promote team member adherence to company regulations and performance goals
• Learn to forecast sales, create work schedules, order and track inventory, and complete required performance reports
• Ensure cash control, security, safety, and food quality standards are consistently met

*Performs other duties as assigned by Restaurant General Manager and Above Restaurant Leader

Role Requirements:

• Must be 18 years of age or older
• High School Diploma or Equivalent
• Minimum of 3 months experience performing as a Shift Manager
• Passed Assistant Manager Readiness Checklist
• Must have reliable transportation and the ability to work nights and weekends
• Take absolute pride in everything you do
• Value customer service and hold the ability to positively impact guests' experience
• Work well in a fast-paced environment
• Practice high quality food and cleanliness standards
• Bring an upbeat energy and positive attitude to the team
• Has a commitment to timeliness and a sense of urgency
• Ability to read and interpret a variety of instructions furnished in written, oral, diagram and schedule form
• Ability to add, subtract, multiple, and divide in all units of measure, using whole numbers, common fractions, and decimals computing rate, ration, and percent
• Ability to solve practical problems and deal with a variety of variables in situations where minimal standardization exists

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential requirements of the role. While performing the duties of this role, the employee is regularly required to:

• Work for several hours in a standing position
• Talk and hear; Communicate with Team Members and guests
• Handle, feel and reach with arms and hands
• Sit, climb, and balance
• Stoop, kneel, crouch, and crawl
• Lift and move up to 50 pounds

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