Post a Job to Hire in Wilmington, North Carolina

Duties and Expectations:

• Greets guests immediately, makes suggestions and answers questions regarding food, beverages and service.
• Practices salesmanship to enhance the dining experience without allowing guests to over order. Uses guests’ names regularly throughout the dining experience
• Takes and records food and beverage orders from guests according to RCSH Sequence of Service and Pivot Point systems.
• Processes guests’ orders, using the computer terminal according to RCSH Sequence of Service, Pivot Point and Food Timing systems to ensure all items are prepared and served on a timely basis. Ensures all items are rung on the computer.
• Ensures that all food and beverages delivered and served are served promptly, garnished correctly and meet the quality/presentation standards of RCSH. Personally serves all entrée items to the guests.
• Observe restaurant dinners to ensure that guests are satisfied with food, beverages and service: immediately recognizes and responds to any guest needs and/or requests.
• Maintains tables and station according to RCSH standards throughout the dining experience.
• Nights, weekends, and holidays are required
• Minimum of 2 years server experience required

Job Types:

Full-time, Part-time

You can also receive Weekly tips and bonuses based on the store's performance. Wouldn't you want to make more than just your hourly pay rate? 

JOB PERKS:

• Free meal on every shift
• Daily Pay available
• Competitive Base Wage + Tips + Weekly Bonuses
• One week of paid time off for all full-time crew members
• Full-time employees are eligible for medical benefits (80% employer paid), paid time off & 401k matching
• Caring Teams and Chaplains for emotional and life support outside of the restaurant
• Opportunities for management 

Full-time employee benefits:

• Medical benefits for full-time employees
• Dental benefits for full-time employees
• Vision benefits for full-time employees
• 410k company match program
• Paid time off for full-time employees

Crew Members perform essential duties in many different areas within the restaurant, including the cash register area, grill, dressing station, fry station, lobby, and morning prep area, and provide friendly, fast, and accurate service to ensure an excellent customer experience. 

Essential Duties and Responsibilities

• Excels at performing essential tasks including runner, frontline coordinator, order taker, dining room attendant, grill operator, sandwich maker, fry station, drinks, and cashier. 
• Maintaining friendly, fast, and accurate service, ensuring an excellent customer experience and that all products consistently meet company standards. 
• Ensures the restaurant is up to company standards with regard to cleanliness, neatness, and customer accessibility. 
• Works as a team player to support other employees in completing their tasks. 
• Complete all other duties. 
• Qualifications Guidelines
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below represent the required knowledge, skill, and/or ability. Reasonable accommodations must be made to enable individuals with disabilities to perform essential functions. 

Education and Experience

High School diploma or equivalent preferred, candidacy for the same is acceptable. 

1- year of experience in a food service or retail environment is preferred but not required. 

Language Ability

Good verbal and written communication skills are necessary. The ability to read, write, and comprehend instruction is necessary.

Math Ability

This position requires basic math skills. 

Computer Skills

Basic computer skills are required to operate POS (cash register)

Physical Demands

This position will require long periods of standing on hard surfaces, occasionally in warm and cold temperatures. There will also likely be extensive lifting supplies and materials and moderate loud noise. Using hands and arms to reach for, grasp, and manipulate objects is required. Finger dexterity may be required for cash register use. There will be constant exposure to hot equipment and oil throughout the workday. 

Special Requirements and Certifications - None

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties as assigned by their supervisor, policy, and company management.

We seek highly motivated individuals looking to expand their knowledge, skills, and abilities.

We pay our employees the best way - based on performance. Make a difference and be part of a 100% customer-focused team that makes tasty burgers and fries!

LET'S TALK ABOUT THE PERKS!!

• Leadership and Development for all management
• Promotional opportunities
• Two weeks of paid time off for all full-time employees with the ability to roll over 40 hours each year. 
• Dental, vision, short-term disability, supplemental life, and more after 90 days of employment
• 401k with up to a 4% company match after a year of service
• 80% of employee medical health insurance supplemented by the company
• Bonuses based on store performance
• Daily pay available
• Free meal on every shift
• Thanksgiving and Christmas are additional Paid Days off for Full Time Employees.

Essential Duties and Responsibilities: 

• Role models exceptional customer service to all guests. 
• Excels in performing all crew member positions
• Manages crew members and directs the daily operations of the restaurant on their shift, including opening or closing the store, ensuring all food preparation is completed, managing employee breaks and shift changes, and completing shift summary reports
• Ensures company standards on equipment, facility, and grounds maintenance
• Complies with local health and safety codes and company safety and security policies
• Works as a team member to support other restaurant employees in their duties 
• Ensures food quality and 100% customer satisfaction
• Motivates, coaches, and assists in training crew members. May give feedback to General Manager regarding team member performance or disciplinary issues
• Trains to gain the skills and experience necessary for promotion to Assistant Restaurant Manager or Restaurant General Manager
• Other duties as assigned by management

QUALIFICATIONS GUIDELINES: 

An individual must perform each essential duty satisfactorily to perform this job successfully. The requirements above represent the required knowledge, skill, and ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

EDUCATION/EXPERIENCE: 

A high school diploma or equivalent is required. 

1-2 years of supervisory experience in food service or retail is preferred. • Proven track record of leadership or managerial skills is preferred. 

LANGUAGE ABILITY: 

This position requires excellent written, verbal, and group communication skills. This position also involves reading, analyzing, creating, and interpreting general business memos and documents. 

MATH ABILITY: 

This position requires basic business math skills. 

REASONING ABILITY: 

This position requires strong problem-solving and decision-making skills and the ability to adapt to any situation. 

COMPUTER SKILLS: 

This position requires basic computer and internet skills, including computerized business tools like email and learning management systems. 

SUPERVISORY RESPONSIBILITIES: 

Supervises Crew Members

PHYSICAL DEMANDS: 

This position will require long periods of standing on hard surfaces, occasionally in warm temperatures. There is also likely to be extensive lifting of supplies and materials and moderate to loud noise. Using hands and arms to reach for, grasp, and manipulate objects is required, and finger dexterity may be required for cash register use. There will be constant exposure to hot equipment and oil throughout the workday. 

SPECIAL REQUIREMENTS/CERTIFICATION: 

None 

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties as assigned by their supervisor, policy, and company management.

Duties and Expectations:

• Cleans front of the house areas, as assigned. These areas include but are not limited to, floors, bar floors/mats, trash cans and restrooms, prior to opening of the restaurant.
• Cleans and performs routine maintenance to the exterior of the building according to the housekeeping, cleaning and maintenance schedule established by the kitchen and other managers.
• Sets up and breaks down dish machine, including arms, screens, and baskets on a daily basis. Cleans and polishes machine thoroughly.
• Checks dish machine to be sure it is operating correctly and immediately reports any defects to a member of the management team.
• Washes, stores and stocks allplateware, glassware, eating utensils, cups, bowls, pots, pans and other smallwares and equipment to ensure sufficient quantities are on hand to meet the needs of the business.
• Checks, on a frequent basis, the water temperature of the dish machine during dishwashing operation to ensure correct temperature.
• Removes trash from thedish room and kitchen and places in dumpster regularly throughout the shift. Cleans and sanitizes trash cans and keeps clean liners in cans at all times.
• Checks, removes and replaces full linen bags regularly throughout the shift.
• Assists front and back of the house personnel in spot cleaning floors, carpeting, walls and other furnishings in order to maintain a safe and pleasing environment for team members and guests.
• Assists all restaurant personnel in storing food, equipment, supply,smallwares and other stock items received in the restaurant.
• Completes all side work in the front and/or back of the house asassigned and scheduled by the members of the management team.

Requirements:

• Must be able to lift, handle, and carry food, smallwares, equipment, supplies and paper goods at a minimum of 50 pounds constantly and up to 100 pounds occasionally.
• Must be able to constantly stand and exert well-paced mobility for a period up to four hours in length.
• Must be able to bend, kneel, stoop, reach and squat on a frequent basis to receive and store stock, supplies and equipment as well as to work the line during service periods.
• Must be able to communicate effectively and listen attentively to supervisors, other employees, vendors, suppliers and other business representatives.
• Must be able to taste – to be able to distinguish between and among flavors, spices, temperatures, mouth feel and smell – to distinguish between and among odors and scents as to their appeal and level of intensity for all food and beverage products.
• Must be able to work in an environment subject to extreme cold (30 degrees), heat (temperatures above 100 degrees), and loud noises from restaurant equipment and machinery, and fumes, odors, dust and smoke.
• Subject to wet floors, temperature extremes, smoke, dust and loud noise.
• Ability to speak, read and understand English.
• Nights, weekends, and holiday shifts required

Job Type:

Full-time/ Part-time

Essential Functions

• Responsible for increasing guest counts through local store marketing and internal marketing.

• Represents the restaurant in community activities and at the local chamber of commerce.

• Keeps informed on restaurant trends and practices locally and nationwide.

• Oversee Restaurant Operations on a daily basis.

• Monitors safety conditions and employees’ conformance with safety procedures; helps General Manager ensure that effective training for these programs is conducted in all departments.

• Maintains contact with guests and helps to assure maximum guest satisfaction.

• Receives and resolves guest and employee complaints.

• Reviews all accidents and documents findings.

• Assures that the restaurant’s preventative maintenance and energy management programs are in use.

• Participates in ongoing facility inspections throughout the restaurant to assure that cleanliness, safety and other standards are consistently attained.

• Interacts with guests by answering questions, solving problems and overseeing service and cleanliness.

• Counsels with other managers and employees about employee grievances and complaints; directs problem correction where possible and reports to Human Resources.

• Functions as an administrative link between front and back of house.

• Monitors internal cost control procedures.

• Plans and coordinates training and professional development programs for the restaurant personnel i.e. wine tastings.

• Monitors labor; evaluates scheduled and actual labor hours and costs.

• Helps General Manager to monitor the budget and directs corrective action procedures as necessary to help assure that budget goals are attained.

• Attends Management and Staff Meetings as scheduled.

• Assists General Manager with achieving daily, weekly, monthly deadlines for submitting reports to Big Steaks Management as outlined on the BSM Calendar:

o DSRs

o Manager’s Log

o Payroll/HR Related items

o Thank you/Comment Cards

o Concierge Report

o Staffing Schedules- maintains schedule for FOH

o Week in Review

o Invoices

• Oversees the Front of House Staff – ensuring policies, procedures and codes of conduct are adhered to.

• Assists with Daily Line Checks

• Assists with the ordering, receiving, inventorying and maintaining costs on Beverage products.

• Assists General Manager to ensure all Staff are properly trained and are S-MAC certified.

• Prepares the weekly staff schedule for approval by the General Manager.

• Other ad hoc projects as assigned by the General Manager.

• Conducts the first round of interviews for Front of House Staff for recommendation to the General Manager or hire staff for FOH.

• Assists the General Manager with counseling and disciplining employees.

• Provides feedback to the General Manager for the Performance Appraisal system.

Requirements

• 4 years experience in a high volume, fine dining establishment.

• S-MAC Certification in all positions.

• Elite Certification

Job Type: Full-time

Benefits:

• The company covers 50% of your health premium. After your first year anniversary, 75% of your premium
• You'll receive a HRA card to help cover out of pocket medical expenses
• The company purchases short-term disability and life insurance for all managers
• You'll receive a monthly dining stipend of $200.00 to indulge at one of our restaurants
• 401K matching up to 3% of your salary
• Up to 8 days PTO granted within your first year of employment

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance