DUTIES AND RESPONSIBILITIES
• Develop and maintain professional functional working relationships with IHOP Team Members
and guests.
• Greet guests as they enter the restaurant (within 30 seconds) and seat them as soon as a table
is available.
• Rotate station seating to ensure the quality of guest service.
• May handle guest complaints, inquire about the quality of the dining experience, thank guests
and invite them to return.
• Handle cash in an accurate and responsible manner.
• Take register readings, make interim cash reports, count cash register receipts and make
frequent cash drops according to Company cash-control policies.
• Answer the telephone, take messages, and take and complete all To Go orders.
• Maintain guest checks in numerical order.
• Maintain a waiting list as necessary.
• Check restrooms every 30 minutes to ensure proper stock levels and cleanliness.
• Clear, clean and reset tables and clean chairs, booths and floors after guests leave.
• Perform cleaning duties according to posted cleaning charts.
• Comply with IHOP uniform and appearance standards per IHOP SOP guidelines.
• Perform other assignments or tasks as assigned by the General Manager, Assistant Manager or
acting supervisor.
Benefits:
- Competitive Pay
- Flexible Hours
- Extensive Training
- Advancement Opportunities
- Paid Sick Time
Physical Demands:
The physical demands described here are representative of those that must be met by a Team
Member to successfully perform the essential functions of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the Team Member regularly is required to use hands to
finger, handle or feel objects, tools or controls; reach with hands and arms; and climb or balance.
The Team Member frequently is required to stand, walk, stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The Team Member occasionally must lift and/or move up to 25 pounds.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE
Prior experience or training is desired, but may not be required.
LANGUAGE SKILLS
Ability to read and comprehend instructions, correspondence and memos. Ability to write guest
checks and simple correspondence. Ability to read and speak English well enough to understand
guest checks, instructions, warning and safety labels, and communicate with others.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals.
REASONING ABILITY
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in
standardized situations
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND/OR EXPERIENCE
Prior experience or training is desired, but may not be required.
LANGUAGE SKILLS
Ability to read and comprehend instructions, correspondence and memos. Ability to write guest
checks and simple correspondence. Ability to read and speak English well enough to understand
guest checks, instructions, warning and safety labels, and communicate with others.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply and divide in all units of measure using whole numbers, common fractions and decimals.
REASONING ABILITY
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in
standardized situations
Physical Demands
The physical demands described here are representative of those that must be met by a Team
Member to successfully perform the essential functions of this job. Reasonable accommodations
may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the Team Member regularly is required to use hands to
finger, handle or feel objects, tools or controls; reach with hands and arms; and climb or balance.
The Team Member frequently is required to stand, walk, stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The Team Member occasionally must lift and/or move up to 25 pounds.
Benefits
- Competitive Pay
- Flexible Hours
- Extensive Training
- Advancement Opportunities
- Paid Sick Time
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