Post a Job to Hire in Altoona, Pennsylvania

Our commitment to customer service, cleanliness & serving fresh, quality food is what really sets us apart from the rest. Above all else, our guests are the priority, we dictate their experience and they pay us to be here!

We love to keep it simple - the more you put in, the more you get out.

Requirements:

• Positive, friendly, upbeat demeanor
• Proficiency for teamwork
• High sense of urgency
• High sense of integrity
• High standard of cleanliness
• Strong communication skills
• Enjoys working in a fast-paced environment
• Desire for personal and professional growth
• Restaurant experience is not mandatory, but a smile, as well as a positive attitude, are! Did we already mention that this job offers attainable weekly bonuses, daily tips & a free meal every shift in addition to a very competitive starting wage?

Benefits:

• Flexible schedules
• Room for advancement - we are always looking to promote from within.
• Bonus - weekly bonus, one free meal per shift, plus tips! We now also accept credit card tips so that's additional compensation for our team!
• BONUS - We are CLOSED on Thanksgiving & Christmas + we close early on New Years Eve! We not only believe in work-life balance, we provide it!

Requirements

• Positive, friendly, upbeat demeanor
• Proficiency for teamwork
• High sense of urgency
• High sense of integrity
• High standard of cleanliness
• Strong communication skills
• Enjoys working in a fast-paced environment
• Desire for personal and professional growth
• Restaurant experience is not mandatory, but a smile, as well as a positive attitude, are! Did we already mention that this job offers attainable weekly bonuses, daily tips & a free meal every shift in addition to a very competitive starting wage?

Benefits

• Flexible schedules
• Room for advancement - we are always looking to promote from within.
• Bonus - weekly bonus, one free meal per shift, plus tips! We now also accept credit card tips so that's additional compensation for our team!
• BONUS - We are CLOSED on Thanksgiving & Christmas + we close early on New Years Eve! We not only believe in work-life balance, we provide it!

Minimum Requirements:

• Must be at least 16 years of age.  No previous experience required.
• Must have reliable transportation.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, procedure manuals, and training materials.

Physical Demands/Working Conditions:

While performing duties of this role, the employee is regularly required to stand and walk; talk and hear to communicate with employees; and taste/smell.  The employee is frequently required to handle, feel and reach with hands and arms.  The employee is occasionally required to sit, climb, or balance; and stoop, kneel, crouch, or crawl.  The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required for this role include peripheral vision and the ability to adjust focus.  The employee is occasionally exposed to cooking fumes.  The noise level in the work environment is usually moderate.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Qualifications:

Experience Needed

• Minimum 1-3 years of high volume restaurant leadership experience, required. Previous quick service restaurant experience strongly preferred.
• High School diploma or equivalent required.
• Proven track record of effectively managing COGS and labor.
• Strong knowledge and application of safe food handling practices.
• Must be ServSafe® certifiable

Skills/Competencies Needed

• Customer focus - strong hospitality and customer service skills, enjoys engaging with the customer.
• Trainer and coach - ability to be a strong trainer or coach to others on restaurant routines and systems, as well as how to effectively interact with customers and each other.
• Management skills - excellent track record of coaching and training employees and effectively resolving employee relations issues. Ability to motivate a strong team, and set a positive and upbeat store environment.
• Organization and goal focus - must be highly organized and detail-oriented with the capability to oversee many aspects of the business and multiple areas simultaneously in a fast-paced environment. 
• Must be able to actively work to achieve and exceed set goals for the business.
• Technical - proficiency with computers and with Point of Sale systems.
• Flexibility and adaptability -willingness to follow directions and a commitment to meet DQ standards in all you do.
• Integrity-does the right thing even when no one is looking, honest, earns trust of others.

Functions:

Operations

• Manage entire operation of restaurant during scheduled shifts. Strive for operational levels that meet or exceed the Fan’s expectations in the areas of quality, service and atmosphere, creating value through an excellent experience and a fair price. Accurately complete designated duties such as inventory control, ordering of products, cash control.

Training

• Ensure that shift leads and crew are trained and fully knowledgeable on all PRIDE systems and routines, product recipes, food safety practices and restaurant safety practices.
• Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant, setting each scheduled shift up for success.

Business Planning

• Assist in the execution of the restaurant’s business plan as directed by the GM, taking advice and coaching from the owner, GM, ADQ Business Consultants, field staff or territory operator.
• Understand how to react to issues impacting the restaurant’s profit & loss (P&L) to optimize sales and profit, such as analyzing COGS and taking corrective action if necessary, maintaining inventory, projecting restaurant demand changes throughout the year and adjusting labor accordingly, ensuring that cash control/security procedures are followed, and understanding the P&L implications of workers’ compensation claims.
• Assist the GM with developing and implementing strategies to increase average meal checks and frequency of Fan visits.

Fan Service

• Ensure that Fan service in all areas meets or exceeds company standards.
• Establish standards for the management team and crew to handle customer concerns.
• Ensure that customer complaints are promptly and appropriately addressed to resolve the problem and ensure that each dissatisfied customer becomes a return Fan.
• Understand the importance of speed of service and resolve bottlenecks in work flow.
• Build relationships with return or preferred patrons.

Team Member Leadership

• Accomplish store objectives by assisting the GM with hiring, training, coaching and developing shift leads and crew members to build a highly skilled and productive team.
• Assist the GM with thorough training and new hire orientations; clearly communicate job expectations; monitor each employee and manager’s performance and job contributions, provide ongoing and helpful feedback against expectations.
• Role model and enforce policies and procedures.
• At a minimum, have a basic understanding of how to prepare hourly employee schedules to meet the staffing requirements for each day part and seasonal demands, as determined by the GM. Ideally, should be able to perform this task for review and approval by the GM.
• Maintain a positive working relationship with all restaurant staff to foster and promote a cooperative and pleasant working climate, which will be conducive to maximizing employee morale, productivity and efficiency.

Health and Safety Standards

• Assist the GM with ensuring that Food Safety is the top training priority in store operations. Ensure that proper hand washing, product rotation procedures, and temperature logging are visible and active behaviors. Role model and enforce safe food handling practices.
• Maintain a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures, complying with health and legal regulations and maintaining security systems or routines.
• Understands how to react in the event of an emergency such as a workers compensation accident, a robbery, etc.

Store Marketing

• Bring useful ideas to management about how to attract new Fans and increase restaurant sales through marketing promotions and activities.
• May assist the GM in some assigned aspects of local store marketing activities and projects such as public and community relations programs, evaluating local competitors’ store marketing, identifying and tracking changing consumer demands.

Responsibilities:

• Perform under pressure in a high volume restaurant including moving and responding quickly for long periods of time.
• Work in and out of different temperature ranges.
• Stand for long periods of time. 
• Lift up to 50 pounds.
• Work around nuts and other allergens.
• Perform other duties and responsibilities as requested by the GM.

Qualifications

Experience Needed

• Minimum 1-3 years of high volume restaurant leadership experience, required. Previous quick service restaurant experience strongly preferred.
• High School diploma or equivalent required.
• Proven track record of effectively managing COGS and labor.
• Strong knowledge and application of safe food handling practices.
• Must be ServSafe® certifiable

Skills/Competencies Needed

• Customer focus - strong hospitality and customer service skills, enjoys engaging with the customer.
• Trainer and coach - ability to be a strong trainer or coach to others on restaurant routines and systems, as well as how to effectively interact with customers and each other.
• Management skills - excellent track record of coaching and training employees and effectively resolving employee relations issues. Ability to motivate a strong team, and set a positive and upbeat store environment.
• Organization and goal focus - must be highly organized and detail-oriented with the capability to oversee many aspects of the business and multiple areas simultaneously in a fast-paced environment. 
• Must be able to actively work to achieve and exceed set goals for the business.
• Technical - proficiency with computers and with Point of Sale systems.
• Flexibility and adaptability -willingness to follow directions and a commitment to meet DQ standards in all you do.
• Integrity-does the right thing even when no one is looking, honest, earns trust of others.

Functions

Operations

• Manage entire operation of restaurant during scheduled shifts. Strive for operational levels that meet or exceed the Fan’s expectations in the areas of quality, service and atmosphere, creating value through an excellent experience and a fair price. Accurately complete designated duties such as inventory control, ordering of products, cash control.

Training

• Ensure that shift leads and crew are trained and fully knowledgeable on all PRIDE systems and routines, product recipes, food safety practices and restaurant safety practices.
• Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant, setting each scheduled shift up for success.

Business Planning

• Assist in the execution of the restaurant’s business plan as directed by the GM, taking advice and coaching from the owner, GM, ADQ Business Consultants, field staff or territory operator.
• Understand how to react to issues impacting the restaurant’s profit & loss (P&L) to optimize sales and profit, such as analyzing COGS and taking corrective action if necessary, maintaining inventory, projecting restaurant demand changes throughout the year and adjusting labor accordingly, ensuring that cash control/security procedures are followed, and understanding the P&L implications of workers’ compensation claims.
• Assist the GM with developing and implementing strategies to increase average meal checks and frequency of Fan visits.

Fan Service

• Ensure that Fan service in all areas meets or exceeds company standards.
• Establish standards for the management team and crew to handle customer concerns.
• Ensure that customer complaints are promptly and appropriately addressed to resolve the problem and ensure that each dissatisfied customer becomes a return Fan.
• Understand the importance of speed of service and resolve bottlenecks in work flow.
• Build relationships with return or preferred patrons.

Team Member Leadership

• Accomplish store objectives by assisting the GM with hiring, training, coaching and developing shift leads and crew members to build a highly skilled and productive team.
• Assist the GM with thorough training and new hire orientations; clearly communicate job expectations; monitor each employee and manager’s performance and job contributions, provide ongoing and helpful feedback against expectations.
• Role model and enforce policies and procedures.
• At a minimum, have a basic understanding of how to prepare hourly employee schedules to meet the staffing requirements for each day part and seasonal demands, as determined by the GM. Ideally, should be able to perform this task for review and approval by the GM.
• Maintain a positive working relationship with all restaurant staff to foster and promote a cooperative and pleasant working climate, which will be conducive to maximizing employee morale, productivity and efficiency.

Health and Safety Standards

• Assist the GM with ensuring that Food Safety is the top training priority in store operations. Ensure that proper hand washing, product rotation procedures, and temperature logging are visible and active behaviors. Role model and enforce safe food handling practices.
• Maintain a safe, secure, and healthy facility environment by establishing, following, and enforcing sanitation standards and procedures, complying with health and legal regulations and maintaining security systems or routines.
• Understands how to react in the event of an emergency such as a workers compensation accident, a robbery, etc.

Store Marketing

• Bring useful ideas to management about how to attract new Fans and increase restaurant sales through marketing promotions and activities.
• May assist the GM in some assigned aspects of local store marketing activities and projects such as public and community relations programs, evaluating local competitors’ store marketing, identifying and tracking changing consumer demands.

Responsibilities

• Perform under pressure in a high volume restaurant including moving and responding quickly for long periods of time.
• Work in and out of different temperature ranges.
• Stand for long periods of time. 
• Lift up to 50 pounds.
• Work around nuts and other allergens.
• Perform other duties and responsibilities as requested by the GM.

Reports to: Management Staff and Shift Leaders 

Function:

• Communicate clearly, quickly and politely with co-workers to ensure correct order is served to the customers. 
• Quickly and accurately prepares food products following restaurant, health and safety standards and procedures quickly and accurately.
• Be pleasant and alert to customer needs.
• Properly and safely operates and maintains restaurant equipment including grill, fryer, freezer and other related cooking equipment while following all health and safety standards.
• Work as a “team” member to assure constant and consistent quality, service, cleanliness and value to each customer.
• Clean work area, organize and stock needed items. Move various food, paper and cleaning items from other sections of building (or outside building) to immediate work area.
• Stocks and executes proper rotation of products.
• Completes assigned prep work for stocking and set up of grill area.
• Controls food production process.
• Breaks down and cleans grill area thoroughly every day as assigned by a manager or shift leader.
• Wash counters, tables, restrooms, trash receptacles, gather trash and remove from dining/service areas to proper receptacle, sweep, mop, stock and other cleaning tasks. Occasional need to be out of building (i.e., parking lot, freezer, trash container areas, etc.) for parking lot pick-up, trash removal and other maintenance and cleaning activities.
• Informs immediate supervisor promptly of all problems or unusual matters of significance.
• Performs other duties and responsibilities as requested by management staff or shift leaders.

Responsibilities:

• Operates grill area in accordance with established standards, policies and procedures. 
• Quick, accurate and safe food production process. 
• Assists in the success of the restaurant by ensuring guest satisfaction through adhering to standards for quality, value, service and cleanliness. 
• Maintains a positive working relationship with all restaurant employees and customers to foster and promote a cooperative and pleasant working climate. 
• Communicates all significant issues, both positive and negative, with management staff.

Requirements:

• Must have excellent customer service skills
• Exhibit good manners, proper personal hygiene, positive attitude, and promptness. 
• Must be able to perform under pressure in a high volume restaurant including moving and responding quickly for long periods of time. 
• Travel quickly in customer service area as much as three times for each customer up to as many as 40 customers per hour of shift.
• Must be able to work in and out of different temperature ranges. 
• Ability to handle raw, frozen and cooked food products as well as products in and out of temperature danger zone (41-140 F).
• Capability to stand for long periods of time. 
• Able to lift up to 50 pounds. 
• Interact with the public and co-workers constantly during shifts. 
• Must be able to read order monitors. 
• Recall and communication of products and contents. 
• Practice established food handling procedures and meet any local health regulations. 

Function

• Communicate clearly, quickly and politely with co-workers to ensure correct order is served to the customers. 
• Quickly and accurately prepares food products following restaurant, health and safety standards and procedures quickly and accurately.
• Be pleasant and alert to customer needs.
• Properly and safely operates and maintains restaurant equipment including grill, fryer, freezer and other related cooking equipment while following all health and safety standards.
• Work as a “team” member to assure constant and consistent quality, service, cleanliness and value to each customer.
• Clean work area, organize and stock needed items. Move various food, paper and cleaning items from other sections of building (or outside building) to immediate work area.
• Stocks and executes proper rotation of products.
• Completes assigned prep work for stocking and set up of grill area.
• Controls food production process.
• Breaks down and cleans grill area thoroughly every day as assigned by a manager or shift leader.
• Wash counters, tables, restrooms, trash receptacles, gather trash and remove from dining/service areas to proper receptacle, sweep, mop, stock and other cleaning tasks. Occasional need to be out of building (i.e., parking lot, freezer, trash container areas, etc.) for parking lot pick-up, trash removal and other maintenance and cleaning activities.
• Informs immediate supervisor promptly of all problems or unusual matters of significance.
• Performs other duties and responsibilities as requested by management staff or shift leaders.

Responsibilities

• Operates grill area in accordance with established standards, policies and procedures. 
• Quick, accurate and safe food production process. 
• Assists in the success of the restaurant by ensuring guest satisfaction through adhering to standards for quality, value, service and cleanliness. 
• Maintains a positive working relationship with all restaurant employees and customers to foster and promote a cooperative and pleasant working climate. 
• Communicates all significant issues, both positive and negative, with management staff.

Requirements

• Must have excellent customer service skills
• Exhibit good manners, proper personal hygiene, positive attitude, and promptness. 
• Must be able to perform under pressure in a high volume restaurant including moving and responding quickly for long periods of time. 
• Travel quickly in customer service area as much as three times for each customer up to as many as 40 customers per hour of shift.
• Must be able to work in and out of different temperature ranges. 
• Ability to handle raw, frozen and cooked food products as well as products in and out of temperature danger zone (41-140 F).
• Capability to stand for long periods of time. 
• Able to lift up to 50 pounds. 
• Interact with the public and co-workers constantly during shifts. 
• Must be able to read order monitors. 
• Recall and communication of products and contents. 
• Practice established food handling procedures and meet any local health regulations. 

As a Shift Leader, you'll be trained on all aspects of the restaurant and help ensure the satisfaction of all our guests through your leadership. This includes cooking, cleaning, and interacting with our guests. 

Our commitment to customer service, cleanliness & serving fresh, quality food is what really sets us apart from the rest. Above all else, our guests are the priority, we dictate their experience and they pay us to be here!

We love to keep it simple - the more you put in, the more you get out.

Requirements:

• Minimum age: 18 years old
• High school diploma, some post-high school education a plus
• 1-2 years previous leadership experience in some capacity

The Perks!:

• Competitive Base Wage +Tips + Weekly Bonuses! ( Adds an average of $1.50-3 per hour to base wage)
• Full time employees eligible for medical benefits, Paid time off.
• Caring Teams 
• Opportunities for advancement to upper management
• Free meal plan

Requirements

• Minimum age: 18 years old
• High school diploma, some post-high school education a plus
• 1-2 years previous leadership experience in some capacity

The Perks!

• Competitive Base Wage +Tips + Weekly Bonuses! ( Adds an average of $1.50-3 per hour to base wage)
• Full time employees eligible for medical benefits, Paid time off.
• Caring Teams 
• Opportunities for advancement to upper management
• Free meal plan