of activities for assigned events. The Venue Planner will ensure client satisfaction through prompt, professional, and hospitable delivery of services. Candidates should be prepared to work in a fast-paced team environment that hosts close to 200+ events per year.
The Venue Planner needs to balance a wide variety of tasks, is quick on their feet, resourceful, and has a thirst to learn as much as possible about our company, clients, and day-to-day workload.
Qualifications:
· Event Planning: 1 year (Preferred)
· Customer Service: 3 years (Preferred)
· Sales: 1 year (Preferred)
Candidates should meet the following requirements and skillset:
· Skills and talents to produce positive results!
· Minimum of 1 year of event planning experience.
· Keen eye for detail and exceptional organization skills.
· Professional and polished with the ability to build and maintain relationships.
· Results-oriented and enthusiastic!
· Must have extremely high standards in all areas and a passion for guest service.
· Computer and Internet competency.
· Multi-tasking skills are a must in our fast-paced environment.
· Excellent oral and written communication skills.
· Flexible work availability required including evenings and weekends.
Planning:
· Venue Planners will work as a team on all guest events throughout the planning process and day of activities.
· Inputting all venue planning details thoroughly into a CRM system, Total Party Planner (TPP).
· Detailing events with accuracy. Must have the ability to guide and lead guests through choices of food, beverage, set-up, themes, colors, etc., and oversee the event from start to finish.
· Recommending pricing that shows tremendous value to our guests while profitability margins are met.
· Up-sell menu items to maximize revenues while providing increased value and an exceptional experience to our guests.
· Plan and assist with executing bridal tastings.
· Exceeding customers' expectations with great knowledge, and genuine service.
· Coordinate the day of events by reviewing all details and seeing the event through to the end.
· Developing and maintaining exceptional relationships.
· After the event has been completed, follow up with the client and request feedback and a review
Key Performance Indicators:
· Develop events and manage and maintain all event tasks required independently and accurately, leading to delegation and autonomy within the Sales and Venue Department.
· Identifies and owns the standards for Folino Estate’s Customer experience.
· Assist with hitting sales targets by upselling during the planning process.
· Positive feedback from the client and guests regarding the entire event and planning process within 30 days of the event date.
· Strong team player maintaining relationships and open lines of communication across departments, community members, and guests.
· Meets or exceeds all goals created each month/quarter.
· Completes required reports and paperwork with accuracy and in a timely fashion for bookkeeping and owners.
· Demonstrates pride and responsibility for all events, maintaining a high level of accountability for the success of each event.
Benefits:
· Medical insurance options
· Paid Time Off
· Company dining program
· Clear path for growth and career advancement
· Excellent opportunity with growing brand
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