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• Make boarding reservations; book grooming, training, and temperament test appointments. Schedule daycare reservations.


• Manage cash, check, and credit card transactions and reporting/reconciling


• Gets to know clients and their pet’s names on a regular basis


• Obtain all information related to a pet’s visit; ensure accuracy of all information. This includes client information as well as pet information. Input all information into resort computer systems. 


• Interact and communicate closely with other staff to ensure client and pet needs and concerns are understood and addressed. 


• Have general knowledge of all services offered at site and be able to provide solutions to the clients needs.


• Obtain vaccination records from veterinary offices and input into the computer.


• Assists in managing waitlists on weekends/peak season/holidays and ensures that rooms are utilized to maximum capacity.


• Act as liaison between veterinarian and customer/emergency contact, keeping all parties informed of ongoing problems when necessary.


• Help initiate “white glove” treatment to our best customers, ie. Call best customers well before peak seasons to secure reservations before we are “sold out”.


• Respond promptly and troubleshoot any customer relations issues, keeping in mind our empowerment goals. Promptly address any uncomfortable situations with customers


• Ensure the facility meets or exceeds expectations with regards to cleanliness and safety.

Benefits include: 

* 401 (k)

* 401 (k) matching

* Employee assistance program

* Health savings account

* Paid time off

* Health, dental, vision, life insurance

Equal Employment Opportunity:

NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

A Day In The Life:

You come to work daily with a smile on your face and excited to help serve our pet parents and their furry friends. You’ll be in our branded gear and help run our lobby and curbside service by greeting everyone as they come in and solving whatever their need is -- check in, check out, answering questions, booking reservations and tailoring our service offerings to their needs. Your ultimate goal is to find out how we can best serve the pet parent and provide them solutions. You’ll use one of your 15 hands to answer phones, take a dog to their destination for the day, hand out some treats or run some credit cards. You’ll not only communicate with the dog(s), but also have a lot of interaction with mom and dad. You’ll document what you are seeing and be ready to share with your manager and the pet parent. And let’s not forget -- you’re probably going to scoop some poop, clean up some pee, go home with some fur on you and get lots of sloppy kisses!

Qualifications:

• Passion for the Jamba brand and enthusiasm for learning more about Jamba products and nutrition.
• Must be a minimum of 16 years of age.
• Previous restaurant/foodservice experience recommended.
• Knowledge of computer programs (MS Word and Excel)
• Must be able to lift 30-40 lbs regularly throughout shifts.
• Ability to stand, bend, reach and scoop throughout assigned shifts.
• Ability to be mobile in walk-in refrigerator and freezer with temperatures ranging from 40° F to -10° F (walk-in cooler & freezer).
• Must be eligible to work in The United States.

Responsibilities:

Team members are responsible for delivering exceptional customer experience and quality products. A Team Member functions primarily as the main connection between Jamba Juice and the customer 

Essential Functions: 

• Deliver the ultimate customer service experience and impressions of the Jamba brand 

• Clearly and concisely communicates product knowledge and information to all customers 

• Responsible for customer product and service standards 

• Fosters a positive, teamwork oriented environment 

• Communicates clearly, concisely and accurately in order to ensure effective shift operations. 

• Follow all company operations policies and procedures 

• Execute Jamba Juice’s customer service standards: 

- Greet and thank every customer with eye contact and a smile 

- Recommend appropriate product to meet customer’s needs 

- Enhance customer experience through engagement and sampling 

• Respond to directions in an accurate and timely manner 

• Adhere to all Jamba food, safety and security guidelines while respecting company equipment 

• Operates cash register and handles cash transactions while adhering to Jamba Juice cash handling policies

Benefits:

• 401(K)
• 50% Discount
• Flexible Schedule

Benefits include: 

* 401 (k)

* 401 (k) matching

* Employee assistance program

* Health savings account

* Paid time off

* Health, dental, vision, life insurance

Equal Employment Opportunity:

NVA Pet Resorts is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Work with a team who all exemplify these qualities:

• A passion for animals and animal care, especially dogs + cats. Willing to learn animal behavior to ensure their safety.
• Focuses on safe and gentle handling. Forceful, aversive, aggressive handling, vocalizing or treatment will not be tolerated.
• Customer Service Oriented - Ability to take care of the customers’ needs while following company procedures. Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to request for service and assistance. Build trust with customers.
• Willing and able to communicate directly with clients, both written and orally, about their dog. Works to make these “lifetime clients”.
• Must be able to work under conditions that require sitting, standing, walking, bending, reaching, pulling, pushing and grasping.
• Conflict Resolution - Ability to handle conflict with tact and diplomacy
• Good team work and willingness to assist other departments as necessary
• Cheerful, friendly, positive team-oriented attitude
• Strong attention to detail, especially where documentation is concerned. Ability to work in computer systems such as Microsoft Office.
• Reliable, punctual, and dependable
• Ability to work a flexible schedule, including holidays and weekends
• Ability to take direction well and apply it independently 
• Ability to work in temperature extremes, work outside, or in distracting work environments such as loud noise/sound
• Ability to tolerate being in close contact with various bodily fluids and to get dirty frequently 
• Must be comfortable being around dogs of all sizes and physically able to handle dogs of all sizes and to lift up to 60 lbs. 
• Other duties as assigned.

Responsibilities:

* Ensure that each guest is treated with respect and dignity


* Ensure that all guests are receiving appropriate amounts of food and water, clean and sanitize food/water bowls on a daily basis.


* Engage in play activities with pets including: fetch, exercise walks, chase, agility, follow the leader, recall and basic obedience games, etc.


* Supervise activities of multiple dogs throughout the day


* Monitor closely for any potential conflicts or escalations and redirect or remove one or more dogs from the situation as needed


* Maintain a sanitary and healthy environment by following our standards of cleaning and disinfecting rooms


* Monitor guest’s health by daily charting of eating and elimination habits. Dispose of and clean up any stool and urine.


* Monitor guest’s reaction to playtimes and general demeanor by charting playtime interactions


* Follow all standards of safety with regards to handling guests, particularly aggressive guests and escape artists


* Pay specific attention to special handling notes, (Meds Person to Feed, Leash Reactive, Separate for Feeding, etc.)


* Ensure the facility meets or exceeds our expectations with regards to cleanliness and safety. Clean and sanitize all pet enclosures, exercise yards, and common areas.Mix and use disinfectants and other chemicals safely as instructed by the supervisor.


* Consult with other departments

A Day In The Life:

As a Pet Pro, you are part of a larger team who is focused on the daily pet care of our guests. You’ll report to work over a variety of shifts to handle everything from walking dogs, giving them a potty break, feeding and administering medicines, cleaning their rooms, playing with dogs + cats and even loving them as if they were your own. One day you could help our overnight guests feel like this is their palace away from home and the next day you might run the daycare play group and make sure everyone is getting along. You might snuggle a shy pup who needs some extra special attention while also helping a regular get right back into the swing of things.You’ll not only communicate with the dog(s), but also have a lot of interaction with mom and dad. You’ll document what you are seeing and be ready to share with your manager and the pet parent.. And let’s not forget -- you’re probably going to scoop some poop, clean up some pee, go home with some fur on you and get lots of sloppy kisses!

About US:

We’re a fun-loving, quirky, crazy-hardworking (sometimes just crazy) big

family. You could say we’re only serious about two things – serving great food

and taking care of people. We love what we do and are looking for a leader who

will uphold our culture and drive store performance.

About YOU:

You thrive in a fast paced, upbeat environment and are a natural motivator. You

foster teamwork and genuine connection and seeing each team member grow feels

like the ultimate reward. You’re diligent, reliable, and aligned with our core

beliefs around teamwork, inclusivity, respect, passion and FUN!

Requirements:

The best part? Our Team Members are hired to stay, with advancement into management as the goal. And our best employees are the ones driven to do more for our guests, the business and themselves.

Details:

• Must be at least 16 years old
• Part-time and Full-time positions available

Benefits:

We treat them like family, with free uniforms, no late shifts, no fryers and a menu that you can be proud of. But that's not all. Read about what makes a job with us better:

• Competitive hourly wage plus TIPS!
• For FT Eligible Team Members, Health, 401k, STD/LTD, Paid Leave, Sick Time
• Same day pay! You don't have to wait 2 weeks to get paid!
• NO late nights
• Training program
• FREE Food (Healthy AND free = Boom goes the Dynamite!)
• Growth opportunities for advancement into upper management
• Fun, MAD, upbeat environment

Our values:

Madness Matters: You Be You, MADocracy: Shoulder to Shoulder, MAD Passion: We Bleed

Green, MADfetti: Have Work at Fun (we’ll explain more during the interview process!)

Flexible Hours You probably have commitments to your family, friends, school, church or sports teams. We will try to arrange your work schedule around them.

Closed Holidays Closed Easter, Thanksgiving, Christmas and New Years so you can have a day off to spend with family and friends. Full-time team members are paid for these days.

Work Directly With A Culver’s Owner We have a family of owners, responsible for the operation of the restaurant, who will work the line with you and we invest time in our employees, teaching them important business skills for the future.

Competitive Pay UP TO $15.00 an hour.

Meal Discounts & Paid Breaks You will receive a discount on meals (Yes, delicious ButterBurgers at a discount!).

Scholarships: Eligible employees can apply for college scholarships thru the Culver's Foundation

Leader Benefits: Monthly Bonus, Paid Holidays, PTO, 401K

Uniforms: Free shirt and hat

Physical Requirements: Stand/Walk Constantly. Lift / carry 10# to 50#. Well groomed in accordance to uniform standards as outlined in the handbook.