We clock in with Terese Fogleman, owner and operator of Chick-fil-A in Boone, North Carolina. Our conversation is an excerpt from a recent webinar with Terese, in which she shares three tactics for increasing retention among Gen Z employees. Her perspective is battle tested, yet rooted in empathy. If you’d like to listen to the other half of that discussion, you can watch the complete webinar for free at this link: