Pay is the #1 reason hourly workers quit, right? Nope! Dr. Kathy Gosser, Director of the Yum! Center for Global Franchise Excellence, joins us to share the number one reason that quick-service workers leave—and how you can avoid it. She also shares why franchising is one of the most powerful ways to create generational wealth, and more about her work as Yum! Assistant Professor of Franchise Management.