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Today, candidate experience is more than a buzzword. It has become one of the quintessential elements to attract top talent. After all, candidate experience is about how potential candidates feel about an organization after going through an interview process.
Whether it’s a negative or positive experience, the first impressions directly influence candidates’ decision to accept or reject a job offer. Here’s the thing; over 80% of employees believe that negative interview experience changes their perception of the company or role. With bad candidate experience, employers end up losing the respect of their potential employees and impact their brand.
On the other hand, around 90% of potential candidates concur that a positive onboarding experience helps them see the role or the company in a positive light. In fact, a good candidate experience propels potential employees to spread the word about a company or the role.
Understand the Nature of Candidate Experience
At its core, candidate experience boils down to shared interactions between recruiters and job applicants during the onboarding process. Every form of communication or proactive action from the start of the hiring process until the end determines the candidate's experience. Whether it’s reading about the job description, undertaking a formal interview, negotiating salary, or getting the job offer, they’re all part of the candidate's experience.
Focus on the Key Components of Candidate Experience
If you want to render a fulfilling and positive candidate experience, focus on the essential components of candidate experience throughout the hiring process:
Job Search
Start with the job search and find out how candidates are discovering and communicating with your company. Similarly, ensure the job application requirements are clear to potential applicants.
Screening Process
Create powerful and practical touchpoints across the screening process to create a positive candidate experience.
Job Interview
Ensure candidates are aware of the job responsibilities and skills to undertake various tasks. Whether it’s an in-person or virtual interview, design it to assist the candidate and cut out repetitive elements.
Onboarding
At the end of the onboarding process, make sure new hires feel welcome and special. Deliver on the promised values and structure a hiring process to engage with new employees for the next30 to 90 days.
Best Ways to Improve Candidate Experience
Once you’re aware of the main elements of candidate experience, you’re on the right track. But it’s not enough to get familiar with vital components of candidate experience. If you want to render a positive candidate experience, implement the best onboarding practices.
Use ATS and CRM Solutions
Use an applicant tracking system to streamline and automate your recruitment efforts. It is arguably the best way to improve the overall recruiting experience. Use CRM solutions to automate candidate interactions throughout the hiring process. You can also integrate CRM and ATS solutions to build passive and active talent pools.
Use the Best Interview Tools
Personalize and scale up experience recruitment efforts that can bring more value to candidates. You can use high-valued interview tools to create more flexibility for applicants and save time. Opt for AI-powered tools to review and determine whether or not a candidate is a good fit for the company.
Digitalize Your Onboarding Process
Adapt the new and practical onboarding strategies to garner the attention of top talent. For instance, you can digitalize your entire onboarding process to create more convenience for applicants.
Final Thoughts
The dynamics around the employee-employer relationship continue to change dramatically. When it comes to recruiting efforts, broadminded companies that prioritize talent and empower their workforce have the best shot to render the best candidate experience. Besides, disruption is bound to occur in a highly saturated and competitive job marketplace.
And this makes it all the more important for companies to render the best candidate experience throughout the onboarding process. Remember, it takes one element that ruins a candidate's experience. But poor candidate experience revolves around many factors throughout the onboarding process. In the end, a poor candidate experience tarnishes the company's image and leads to miscommunication.
As the job marketplace gets more competitive, job seekers continue to gain more power. And ensuring an effective candidate experience is all about making your recruitment process seamless for a diverse range of applicants. Modern-day recruiters understand that it takes a progressive approach and a mindset shift to change the onboarding process that works in favor of top talent.
FAQ: Candidate Experience
Here are the answers to some of the most asked questions about candidate experience:
What constitutes candidate experience?
Candidate experience refers to the collective experience of a potential employee with an interested company. Candidate experience is part of the multi-layered hiring process. And when applicants apply for a specific job, they go through an onboarding process that determines their positive or negative perception of the role and the company. Think of the candidate experience as a framework that HR professionals use to establish whether or not an applicant would be suitable for a specific job.
What qualifies as a solid candidate experience?
Successful hiring and recruiting efforts result in a positive candidate experience. Recruiters create touchpoints across various hiring process stages to determine and improve the candidate experience.
What makes candidate experience valuable?
The first impression of talent about a role and the organization impacts their decision to be part of the company. If the hiring tunnel is straightforward, potential candidates are bound to form a positive experience. Oftentimes, job seekers are discouraged and demoralized when a company fails to inform them about their application status.
Online reviews often creep into a negative candidate experience. In hindsight, the candidate experience can impact employer branding and employee retention. Candidate experience also ties together with the company’s revenue stream and profitability.
How do you provide candidate experience?
For starters, it is imperative for recruiters to communicate with top talent about their onboarding process and paint a clear picture of their organizational culture. Similarly, HR professionals can provide candidates with suitable resources to help them prepare for job interviews.
If a potential applicant lands the job, it is crucial to make the new employee feel welcome. On the other hand, if a potential employee does not get the job, make sure to provide feedback. In the virtual hiring process, make sure new hires have everything they need to set up and initiate remote operations.
